ELECTRICAL SYSTEM06/15/2026
I own a 2012 BMW X5 that is experiencing a Footwell Module (FRM) failure. BMW issued an Extended Limited Warranty for the FRM extending coverage to 15 years or 186,000 miles. My vehicle falls within those limits. The FRM failure has rendered the headlights, high beams, turn signals, brake lights, and power windows inoperative. As a result, the vehicle cannot be safely operated on public roads. Other motorists may not be able to see when the vehicle is braking or turning, creating a significant safety concern. BMW of Brooklyn and BMW of North America have informed me that I must pay a $360 diagnostic fee upfront before they will determine whether the repair is covered under BMW's FRM Extended Limited Warranty. BMW's warranty letter states that the FRM warranty is subject to the same eligibility requirements and limitations as the BMW New Vehicle Limited Warranty. In my view, requiring a substantial upfront diagnostic fee to evaluate a known defect covered by an extended warranty creates an unreasonable barrier to obtaining warranty repairs. I understand diagnostic charges may be appropriate if the failure is ultimately determined to be unrelated to the FRM. However, I do not believe owners should be required to pay a significant upfront fee simply to determine whether a known and potentially covered defect qualifies for warranty coverage. I respectfully request that NHTSA review both the safety implications of FRM failures and BMW's administration of this warranty program.
STEERING,UNKNOWN OR OTHER,ENGINE05/01/2026
Two nights ago I was at Domino’s Pizza. I put my car in reverse and the car died and the steering wheel locked up like the power steering was giving out I was able to start the car again, but still with no power steering assist and drove the car home about a mile away, but every time I slowed down or came to a stop sign or a stoplight, the car would die, and the battery light would flash on the dash and it would say charging malfunction once I got home we took a look at the engine and noticed that none of the belts were working at all and then I started to google what could possibly be the problem and a couple of different recalls came up recall number 12V550000 and that is engine and engine cooling engine diesel what the name of it is and the recall date is 1127 2012 and then the next one is 2012 BMW X5 diesel SUVs from the model year 2012 923 BMW X fives have been recalled because they have defective engine belt, tensioners and cracks that develop along the welds if the belt tensioner fails there could be a sudden loss of power steering assist that is sounds like exactly what happened to my car and then there’s another one recall number B121918 which is from September 2019 and it is called idler pulley bolt and come to find out that actually was a recall on my vehicle, but the previous owner is the one that had it repaired so I’m not sure if BMW is willing to repair it again but there’s not a lot of miles on this cards a 2012 I bought it with 95,000 miles on it and it currently only has 131,000 miles on it. I’m just hoping for some kind of resolution here this is the fifth Bmw that I bought in my lifetime and I for the most part I’ve had pretty good ultimate driving experience and good customer service and some good financing but I can’t see why just recall wouldn’t cover my vehicle. It’s currently in the shop. They’re doing a diagnostic on it and I will be getting that back later on today and I can report that back to you folks, hopefully it could be recalled. M
UNKNOWN OR OTHERfire01/03/2026
My car was sitting on the driveway and spontaneously caught on fire. It has not been driven for the last week or two. Nobody was home, when it caught on fire. Our neighbors called 911
ELECTRICAL SYSTEM12/12/2025
The contact owns a 2012 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the interior lights flickered on and off. The failure was intermittent. The contact later received an extended warranty notification for the foot well. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinders #3 and #4. The contact was informed that the failure was not related to the extended warranty program. The contact was informed that ignition coils and plugs in cylinders #3 and #4 needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
AIR BAGS,SEATS,ENGINE08/14/2025
Front passenger side occupancy seat sensor is bad and computer detected an air bag malfunction. Timing chain broke without warning.
AIR BAGS,SEAT BELTS08/06/2025
I received a message of Restraint system malfunction and when I called the local dealer I was told the part is not availabel anywhere in the USA. What am I supposed to do with this. I was told the air bags and seatbelts may malfunction. The vehicle only has 85k miles. its a 2012. At this point who will take the car as a trade? It's not safe and they don't have an answer except to say I'm [XXX] and i guess you need to get a new vehicle!! Can you believe this? I have to get a whole new vehicle because they don't have a part! You can't make this stuff up. I spoke with BMW USA and was told they only honor 4yr and 50k miles and after 10years they are not responsible for parts to be made. The I was told to get it further diagnosed to the tune of 250.00 so they can "MAYBE" have the parts manufactured. What the heck! this company is saying our cars are garbage after 10yrs! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM07/07/2025
The contact owns a 2012 BMW X5. The contact stated that when the vehicle was parked, the contact noticed coolant leaking on the ground underneath the vehicle. The contact stated that the low coolant warning light was illuminated. The contact refilled the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed with coolant pump failure. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 98,744.
SUSPENSION,ELECTRICAL SYSTEM,ENGINE06/08/2025
Water entering into the vehicle, causing vehicle to reduce power in traffic, due to traction control issues.. Not able to drive vehicle when it’s raining., along with other issues, pls see first report..
FUEL/PROPULSION SYSTEM06/08/2025
Dear Sir/Madam, I am writing to you today to report a potential issue with my 2012 BMW X5 3.5i, VIN [XXX] . My vehicle appears to be experiencing fuel wire problems , along with the smell of gas, consistent with those described in recall number 16V-746000. I would appreciate it if you would investigate this matter further and advise on the appropriate course of action to address this concern. I have spent too much money on having the car towed around town.. Thank you for your time and attention to this matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ENGINE AND ENGINE COOLING03/13/2025
The contact owns a 2012 BMW X5. The contact stated while the vehicle was parked, the contact noticed coolant leaking from the lower end of the engine compartment with the check engine warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 115,000.
POWER TRAIN02/14/2025
While driving on highway at 70 MPH, front AWD driveshaft failed and caused massive damage to engine and underside of car is destroyed. The flailing driveshaft punched a hole in engine and oil pan, causing all engine oil to spray on hot exhaust and the tires while driving. Luckily was able to slow car and steer it to shoulder, near miss accident. There is recall 17V-138 on this year of BMW X5 for exact issue that happened to me, but BMW states that my VIN is not affected. Yeah right.
STEERING09/15/2024
It suddenly became very, very difficult and almost impossible to steer.
Showing 12 of 271 complaints.