SUSPENSION,STRUCTURE05/22/2026
The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM04/30/2026
On March 9, 2026, I brought the vehicle to BMW of Fairfax for a scheduled appointment. In the week leading up to the visit, the vehicle intermittently failed to start and required jump-starting using a portable battery starter. Despite this issue, the car drove normally, showed no warning lights or error messages, and had approximately 69,000 miles on the odometer at the time. After jump-starting the vehicle, I personally drove it to the dealership. I paid for a diagnostic evaluation and also authorized completion of a minor recall. Two days later, I was informed that the vehicle was no longer able to shift into gear and was now completely inoperable. I was told I would be responsible for towing the vehicle off their premises. According to the service department, the vehicle now requires replacement of the EME module, at an estimated cost of $12,000. This assessment was particularly troubling because the vehicle was fully drivable when it arrived at the dealership. At no point prior to service did the car have difficulty shifting into gear. It is deeply concerning that the vehicle became a “brick” while under the care of an authorized BMW service center, with no accountability taken for what occurred during their diagnostic process.
ENGINE04/21/2026
EGR system coolant leak and white smoke from exhaust
SUSPENSION04/16/2026
I experienced a complete failure of the rear pneumatic (air) suspension system on my vehicle. This system uses rubber air springs (“airbags”) rather than conventional coil springs. When it failed, the rear of the vehicle dropped significantly, causing metal-to-metal contact, an extreme upward pitch of the front end, and pronounced instability. The vehicle became difficult to control, with excessive rear sway creating an unsafe driving condition. Based on my experience and publicly available information, this appears to be a known and recurring issue affecting BMW X5 and X6 models (E70, F15, and G05). The failure is commonly attributed to degradation of the rubber air springs, which can dry out, crack, or leak. When leaks develop, the compressor runs excessively and may fail, resulting in sudden loss of suspension support. While these components may be considered wear items, the frequency and relatively early occurrence of these failures suggest a design or engineering vulnerability rather than typical maintenance. Failures are widely reported between approximately 50,000 and 100,000 miles or within 4–7 years, indicating a pattern of premature degradation. This condition can occur without clear warning, including after the vehicle has been parked, meaning drivers may not recognize the issue until the vehicle is unsafe to operate. Once the system fails, handling is severely compromised, increasing the risk of loss of control. Repair costs often exceed $5,000, which may discourage timely repairs and leave vehicles in unsafe condition. BMW characterized this as a maintenance issue despite the apparent pattern. I am submitting this complaint because this condition poses a serious safety risk. A sudden loss of rear suspension support at speed could result in loss of control, increasing the risk of a crash, injury, or fatality.
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE02/17/2026
Vehicle: 2018 BMW X5 xDrive40e Recall: NHTSA Safety Recall 24V-608 Complaint Description: My 2018 BMW X5 xDrive40e experienced a sudden Electric Motor Electronics (EME) failure that rendered the vehicle inoperable. This occurred before the recall remedy for NHTSA Safety Recall 24V-608 was completed. It is available for inspection upon request. Recall 24V-608 addresses fluid intrusion into the electric coolant water pump electrical connector, which can cause electrical shorts, overcurrent conditions, and power instability. The EME is directly dependent on stable electrical conditions. After the vehicle failed, the recall repair was performed; however, completion of the recall does not reverse electrical damage that may have occurred prior to the repair. Prior to the EME failure, I made multiple attempts to have the recall addressed by contact BMW authorized dealers, but the recall condition remained unresolved. Following the failure, BMW of North America denied responsibility in writing, closed my case, and did not identify any alternative root cause or provide technical findings explaining the EME failure. The vehicle is not drivable and requires approximately $12,000 in repairs. I also incurred rental vehicle expenses as a result of BMW’s refusal to repair. This appears to be recall-related electrical damage affecting a critical control module, creating a safety concern due to sudden loss of vehicle function putting safety of myself and others at risk. I am submitting this complaint to document a safety-related electrical failure associated with Recall 24V-608 and BMW of North America’s refusal to remedy the resulting damage.
ELECTRICAL SYSTEM10/16/2025
I replaced an Electric Auxillary Heater on my vehicle in 2024 part that was subsequently offered an warranty extension on 8/1/2025 by BMW in Service bulletin SIB 01 10 25. The bulletin had a provision for customer reimbursement of repairs and they are refusing to honor my claim. I think they should be forced to place this part into a recall by NHTSA. These vehicles are lemons. A High Voltage AC compressor, Electric Auxillary Heater Issues, High Voltage power supply cables, Turbocharger, Electric Suspension compressor, Air suspesion Springs, Evaporative Emissions Purge Valve all had to be replaced before the vehicle hit 90,000 miles.
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM09/30/2025
Driving the vehicle a short distance, I can smell oil burning after the car is stopped. I have had to put oil in the car twice because the warning light came on suggesting that a quart of oil is needed. The vehicle has less than 122,000 miles. Also, the car idles a lot before I put it in gear. I was told at the last oil change that I need spark plugs. The battery and tires were replaced by a BMW dealership over a year ago.
SERVICE BRAKES09/08/2025
I am writing to formally report an issue with my vehicle involving a persistent parking brake malfunction. The yellow parking brake indicator light remains on and will not reset. After researching the issue, I’ve found that this is a common problem among other vehicle owners of the same make and model. The malfunction appears to be related either to a faulty sensor or the entire parking brake module assembly, and the cost to diagnose and repair can exceed $2,000, which places a significant burden on owners for what appears to be a widespread defect. Given the importance of the parking brake system for vehicle safety and reliability, I believe this issue warrants further investigation and potentially a recall or service campaign.
FUEL/PROPULSION SYSTEM07/21/2025
On July 9, while accelerating on a busy freeway during rush hour, the car stalled in the middle lane and was unable to be driven off to the side. I called 911 and a tow truck came to tow the vehicle. The problem was diagnosed by BMW as the high pressure fuel pump, which was determined to have blown out and sent metal into the entire fuel system - with a repair estimate of $26k. The high pressure fuel pump had already been replaced by BMW under a recall and the remedy was to replace it with the same faulty component, which failed again. There was no warning or signs of impending failure. The 2018 BMW X5 has been serviced solely by BMW and inspected multiple times with no suggestion there were any issues. I called BMW after the incident, and since the car is 3k miles over the extended warranty on this part, they have denied any help in remedying this issue.
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM06/09/2025
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
FUEL SYSTEM, DIESEL06/03/2025
The contact owns a 2018 BMW X5. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the contact observed white smoke and embers coming from the EGR cooler and intake manifold. No warning lights were illuminated. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel); the VIN was included, but the vehicle was already repaired in 2022. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,000.
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM05/07/2025
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Showing 12 of 67 complaints.
