2018 Chrysler Pacifica Phev

The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was replaced three times. The manufacturer was notified of the failure and they could not give her an update and they informed her this is up to the dealer. The approximate mileage was 101,000.  

I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand side, which is the shoulder I was trying to get to. I was finally able to coast to the shoulder and came to a stop, put the car in park and turned it off. I immediately started researching what the problem could be and I was alarmed to find out that this is an issue that others have had and that Chrysler has failed to issue a recall...I was able to start the car once more and get on to a little back road, after pushing through a barricade off the toll just for safety's sake, and my van broke down again, this time on a little 2 lane road, which thankfully had a little bit of a gravel shoulder. This time, my van took quite a bit longer to get started, but I was not safe where I was. I started it once more and was able to get to a Wal-Mart parking lot where my brother-in-law picked me up so that I could have a chance of making it to see my grandmother who was on her deathbed, I missed my window of opportunity to make it to see her, she died that afternoon. I had to pay an additional tow fee to get the vehicle moved from the parking lot to a Chrysler dealership since it was so far from where I usually go.

I have a 2018 Chrysler Pacifica Hybrid.  I purchased it brand new in 2018.  This van has had sooo many problems, it has been in and out of the shop, countless recalls.  Last year it was in the shop for almost the entire year, I think I had possession of the van for less than 3 months of the year.  I just brought my van in for a recall related to the hybrid battery and it was returned to me in December, within 2 weeks there were check engine lights on and when I googled the code that was showing I found a ton of blogs about how people had the same recall done and within a short period of time this code came up and it meant the hybrid battery needs to be replaced.  I reached out to the dealer and brought it in to get looked at.  After a couple weeks I was told that the replacement of the battery would not be covered under the recall since part of the recall solution is testing the battery, and it tested good.  I literally had only had the van back for 2 weeks.  And I have countless records of engine codes showing up for years. I currently have 8 active engine codes showing. I know there is an open investigation concerning the recall I just had the remedy done for and I am 100% sure that this defect is related to that recall.

Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.

Had check engine code p1c5e and vehicle would not charge. Dealership has confirmed that the lithium battery has failed and needs to be replaced. They communicated with Chrysler, opened a STAR case, and are in process of replacing the battery

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the middle passenger’s side captain seat became inoperable. The contact stated the back rest failed to remain locked in place. The contact stated that seat fell forward, raised up and unlocked before sliding forward and collapsing. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that a fix was not available for the failure. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 81,000.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have a Chrysler Pacifica Hybrid which has had multiple recalls for the battery causing fires with no resolution. The NHTSA website said to submit a complaint "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner". The most recent recall was in July without resolution but the battery has been recalled multiple times over the last few years without actual fix being done.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was unavailable. The manufacturer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.