UNKNOWN OR OTHER07/20/2026
The vehicle is affected by a Chrysler safety recall. When I brought it to an authorized dealership for the recall repair, they informed me that a warning light was illuminated and that they needed to perform a diagnostic inspection before completing the recall. After the inspection, they stated they could not determine the cause of the warning light and refused to complete the recall repair. The vehicle is available for inspection upon request. The recall involves a safety issue that could put me, my passengers, and others at risk. Because the recall has not been completed, I do not feel safe operating the vehicle. In addition, I have been unable to use the vehicle for work because it has not been repaired. Yes. The authorized Chrysler dealership confirmed that the warning light was present and performed a diagnostic inspection. However, they were unable to identify the cause of the warning light and refused to complete the recall repair. They informed me that the case had been escalated to a Chrysler/Stellantis engineer. es. The vehicle was inspected by an authorized Chrysler dealership. The dealership escalated the case to a Chrysler/Stellantis engineer, but after more than three weeks, no solution or repair has been provided. The dealership informed me that a warning light was illuminated and required diagnosis before the recall could be completed. After performing the diagnostic inspection, they were unable to determine the cause of the warning light. The recall repair has been delayed for more than three weeks without any resolution or estimated completion date.
STEERING07/13/2026
The power steering is intermittently losing power during turns. This just started to occur within the past week so it has not yet been taken to a shop. Yes it is available for inspection. Safety was put at risk due to it being a family car with children. A quick response was necessary to prevent oversteer during correction. Apparently this is a known issue on earlier models and seems to be continuing. No warnings.
BACK OVER PREVENTION07/13/2026
I took the van to get the safety recall done in 2026, Feb 25. For the rear view back up camera. I took it to the same dealership that I bought the car from, Jones Junction. However, upon further complications with the back up camera, this issue has never been fixed or resolved. If anything, the issue has become worse. I am unable to use my camera 98% of the time. It freezes. It goes black or is unavailable to see anything out of. It's a safety recall for a reason. I want this issue fixed. As I have been driving like this with the issue for quite some time. What are my next steps? I prefer not to have to dealer hop if I can help it. But I might have to. Is there a patch they may have to do to re-install the software for the camera? Or would they have to go and flash it again and what ever else? My true gut tells me that I dont think this specific dealership ever did the recall, correctly.
ELECTRICAL SYSTEM07/12/2026
The High Voltage (HV) Battery System and associated safety isolation circuits failed. Specifically, the vehicle experienced faults with the High Voltage System Interlock Circuit (HVIL), the High Voltage Service Disconnect, and the Hybrid/EV Battery System Precharge circuit. The vehicle is currently located at a manufacturer dealership and is available for inspection. The failure of the high-voltage interlock and precharge circuits compromises the vehicle's electrical isolation safety mechanisms. This poses an immediate risk of a sudden loss of motive power. Additionally, because these faults are rooted in the high-voltage battery system—a system actively under federal scrutiny and manufacturer recalls for thermal runaway—the failure presents a severe risk of spontaneous vehicle fire, endangering occupants, bystanders, and nearby structures. Yes. The failure was initially recorded by an independent diagnostic scan tool, which pulled several confirmed high-voltage fault codes. The vehicle was then taken to a certified manufacturer dealership, where it has been held in the service department for a month. The dealership has confirmed the presence of a severe system failure and initiated repairs costing at least $1800 (with final costs still potentially increasing). Yes. The vehicle is currently in the possession of, and being inspected by, technicians at a certified manufacturer dealership. Yes, the vehicle's onboard diagnostic system detected severe faults and registered the following confirmed trouble codes: * P0B37 - High Voltage Service Disconnect Open * P0C77 - Hybrid/EV Battery System Precharge Time Too Short * P1AE2 - Battery Energy Control Module High Voltage System Interlock Circuit * P0A0A - High Voltage System Interlock Circuit
STEERING07/07/2026
Power steering malfunctioned and stopped working in the middle of driving. It works intermittently.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM06/19/2026
My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The dealer confirmed fault code P1A21‑00 and documented that the high‑voltage system can lose its loop connection, which results in a no‑propulsion condition. They also found the HVIL high‑voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss‑of‑propulsion failure happened again. The vehicle is now back at the dealer. The dealer performed recall 52D and updated the BPCM software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved. This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.
STEERING06/15/2026
Steering is clicking when stationary while turning the wheel and also while idling over bumps. Brought dealership and would need an entire steering gear assembly replacement
POWER TRAIN06/14/2026
While driving on interstate 15 and going 65-70mph the vehicle dashboard flashed “Charging Error, vehicle will shut down”. Before my wife could make it through traffic to the shoulder the vehicle lost all motive power including power steering. She was able to just coast the vehicle and get into the shoulder. Vehicle would not restart. The transmission had been previously replaced during recall to correct this issue. Chrysler had the vehicle for 5 weeks.
POWER TRAIN06/11/2026
The contact owns a 2021 Chrysler Pacifica. The contact stated that the message "Service Gear Shifter" was displayed, and the gear shifter lights were not illuminated. Additionally, the contact stated that the ESS system malfunctioned, and the 12-volt battery had failed, which the contact related to the gear shifter failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
FUEL/PROPULSION SYSTEM06/03/2026
While driving the vehicle, the accelerator will become inactive and result in the vehicle slowing to a stop. I will shut off the ignition and let vehicle rest for 10-20 mins before restarting. This does not resolve the issue and I end up towing the vehicle into the manufacturer’s service department. This often results in 100s of dollars in “diagnostic” fees. The service dept claims it’s bad battery, changes and issue arises again. Next they say it needed a software update, and a few days later it fails again. Next they said it was PCM module and replaced it, and finally they replaced the transmission. The 4th visit, change of transmission, lasted a little over a year and then the issue arose once again! After paying $259 in diagnostic fees, they said I used a bad “charger”
SEATS04/21/2026
After deploying the second-row Stow 'n Go captain's chair seat from its stowed position in the floor, the integrated headrest fails to lock in the upright, passenger-safety position. The headrest remains folded forward or flops forward under normal conditions and cannot be secured in the upright position required for safe occupancy of the seat. The root cause, as identified by dealership technicians and documented by numerous owners across multiple model years (2017–2022), is failure of a small plastic component within the headrest actuator cable assembly. This cable mechanism is designed to automatically fold the headrest during stowing and return it to the locked upright position when the seat is deployed. When the plastic cable end or the locking mechanism fails, the headrest cannot return to or maintain the upright, locked position. The cable itself is not sold separately by Chrysler/Stellantis, with dealers quoting $500–$1,000+ for repair requiring full seat frame or headrest replacement. This constitutes a safety hazard because: (1) a headrest in the forward/folded position provides no rear-impact protection to an occupant, increasing the risk of whiplash or cervical spine injury in a collision; (2) the condition prevents safe installation of child booster seats in the affected seating position; and (3) the defect is a known, widespread, and persistent design flaw affecting multiple model years with no manufacturer recall or remediation issued. This issue has been reported by a large number of owners on owner forums and acknowledged by Chrysler customer care representatives, yet no recall, technical service bulletin fix, or goodwill repair program has been established. I am filing this complaint to support an investigation and potential recall.
POWER TRAINcrash04/20/2026
This vehicle quit driving and you can move it. Confirmed bad transmission. I bought it this way from the insurance company because it bounced off a concrete barrier. I suspect this happened when the transmission failed. Unsure of a police report due to it happening to the previous owner.
Showing 12 of 350 complaints.
