1 complaint-reported fatality on this model.
ENGINE,FUEL/PROPULSION SYSTEM07/20/2026
On July 19, 2026, I was driving my 2022 Chrysler Pacifica Hybrid on E-470 at approximately 75 mph. Without warning, the dashboard displayed "Stop Safely. Vehicle Will Shut Off Soon," and the amber check engine light illuminated. At the same time, the vehicle immediately lost all motor power, began slowing, and did not respond to accelerator input. There were six occupants in the vehicle, including four young children. I was traveling on a busy six-lane highway with little to no shoulder. I had to maneuver across traffic without motor power to reach the side of the road, placing all six occupants at immediate risk. After turning the vehicle off for about five minutes, I restarted it. Only the check engine light remained illuminated, and the vehicle appeared to have normal power. We continued driving at 55–65 mph to reach a safer location. About 10 minutes later, the same warning appeared and the vehicle again lost all motor power. This time we were on a steep, busy exit ramp and had to immediately pull off as the vehicle rapidly lost speed, again placing all six occupants at risk. After waiting about five minutes, we restarted the vehicle, drove it to a safe location, and had it towed to a dealership. The dealership was closed, so the cause of the failure has not yet been determined. This incident created an extremely dangerous situation, and we narrowly avoided a collision on the interstate. A sudden loss of propulsion at highway speeds without warning is a serious safety hazard that warrants investigation and consideration for a recall.
POWER TRAIN07/17/2026
Vehicle repeatedly entered limp mode / lost power at highway speed a few days after the dealer performing the remedy for NHTSA Recall 23V- 010 (FCA Recall 03A, transmission internal wiring connector short). The recall remedy did not correct the defect. Prior to the recall work, the van entered limp mode on 2 other occasions. Timeline: On 7/10/26, Park Chrysler Jeep in Burnsville, MN performed the open recall remedy (Recall 03A / NHTSA 23V-010) on our vehicle. We informed the dealer we were departing on a multi-week interstate family road trip, and the dealer released the vehicle as repaired. On [XXX], about 40 minutes into our trip, the vehicle entered limp mode with a severe loss of motive power while driving at highway speed on [XXX] between Northfield, MN and [XXX]. We were able to reach the shoulder safely. After multiple restart attempts, the vehicle resumed operation. On [XXX], the vehicle entered limp mode 2 additional times under the same conditions on [XXX] in IL, and on [XXX] in IN, again at highway speed and with heavy traffic present. In one case there was barely enough shoulder to pull over safely. Each event created a sudden, significant speed differential with surrounding traffic. On 7/16/26 the vehicle was taken to Bob Chandler Chrysler Dodge Jeep Ram in Columbus, OH. The dealer's diagnosis is that the transmission must be replaced. The repair order ID is [XXX]. The vehicle is at that dealership awaiting parts. Safety concern: The vehicle lost motive power at highway speeds 3 times in two days after the recall remedy was performed and the vehicle was returned to us as repaired. Occupants at the time included 2 adults and 3 children. No crash, injury, or fire occurred, but each event presented a serious collision risk from sudden deceleration in traffic. This experience is consistent with the concern in NHTSA's reopened investigation that the software-only recall remedy does not address the underlying hardware defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
AIR BAGS07/17/2026
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
BACK OVER PREVENTION07/16/2026
The contact owns a 2022 Chrysler Pacifica. The contact stated that while the vehicle was shifted into reverse(R), the back-over prevention camera intermittently failed to display an image of the rear of the vehicle. The back-over prevention camera failed to operate as needed and a bright green screen was displayed before the screen turned black. The vehicle was taken to the dealer, who was unable to determine if the radio software needed to be updated; however, the dealer was unsure if the update would fix the vehicle. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,623.
POWER TRAIN,ELECTRICAL SYSTEM07/14/2026
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The failure had occurred with two minor children seated in the rear of the vehicle. The contact stated that the turtle icon was displayed, and the adaptive cruise control was deactivated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was scheduled for diagnostic testing. Additionally, there was an unknown recall with a similar failure to be repaired at the scheduled appointment. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 54,000.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERfire07/09/2026
The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.
UNKNOWN OR OTHER07/05/2026
Our hybrid vehicle has been recalled per the Chrysler Pacifica battery recall. The letter says this is a dangerous fire hazard, needs to be repaired immediately, and we must stop charging our battery until fixed. The dealership has told us it will take 3 days to repair, but is only providing a replacement vehicle for one day. Surely this is not appropriate.
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM07/04/2026
I am reporting an ongoing, catastrophic safety defect and corporate suppression regarding Chrysler Recall 03A (NHTSA Campaign 23V010) on my 2022 Chrysler Pacifica Hybrid. The official recall remedy has repeatedly failed to prevent total electrical system depletion and unexpected motive power shutdown in the field, leaving my family in extreme danger. On March 3, 2023, at 6,000 miles, the vehicle suffered a complete, un-warned motive power shutdown while I was driving my two young children on a rural highway. The vehicle stalled dead on an incline in the middle of a lane. The brakes failed to engage automatically, so I couldn’t evacuate my children because I had to keep my foot on the brake. Cars had to swerve around our vehicle at 55 MPH, as it was on a blind corner. My children were deeply traumatized; my autistic child was completely inconsolable and now suffers from an ongoing, severe psychological fear surrounding this vehicle stopping unexpectedly. We were only saved from a crash because a passerby stopped to help after about 15 minutes. The dealership subsequently applied the Recall 03A software update and replaced the 12V battery. This recall remedy has utterly failed. The replacement 12V battery died again in May 2025 and died a third time in June 2026, proving a chronic electrical defect exists. The dealership refused to perform parasitic draw testing, refused diagnostics, and simply charged the battery, stating 'it's fine.' Chrysler corporate support subjected me to a cycle of unresponsive case managers. One manager promised a buyback review within 3 days, but instead, a subsequent manager closed my file. Corporate explicitly refused to escalate the vehicle to their STAR technical team and flatly refused to provide copies of my warranty and service records. I explained to both corporate and the dealership that I don’t feel safe driving this car without further diagnostics but corporate refused to authorize, stating they stood by the dealer.
ELECTRICAL SYSTEM07/02/2026
The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA Campaign Number: 26V362000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message "Battery Over Heated" was displayed, and the check engine warning light was illuminated. The failure mileage was 61,000.
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM06/24/2026
Upon attempting to charge the vehicle with factory supplied Level 1 charger, a dashboard message appeared stating "Service Charging System" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code to be cleared in order to charging capability to be restored. This was considered a "software" issue and not covered under the vehicles warranty - despite it directly affecting the fuel/hybrid propulsion system. This defect and inability to clear the code means the vehicle cannot be charged, reducing its range and fuel economy, and increasing emissions. This is a critical issue and should not incur customer expense to have the code cleared.
POWER TRAIN06/17/2026
We got a notice that said to pull over because the vehicle will shut down. We did and the vehicle shut down and went into red turtle mode only a few seconds after the indicator light appeared. This was unsafe in our situation and would be very unsafe at highway speeds or in busy traffic. The dealer has not been able to reproduce the issue (although has confirmed the error code) but will also not confirm that the car is safe for us to drive. The car is still at the dealer. They will not fix the car unless the error code is replicated. We do not feel comfortable driving the car until it is fixed or they are willing to confirm it is safe to drive. It has been more than 2 months with no progress.
POWER TRAIN06/08/2026
This vehicle has experienced three separate powertrain failures stemming from the same transmission defect (DTC P0A43 — Drive Motor Position Sensor, eFlite transmission). Incident 1 — April 19, 2026: Complete sudden loss of motive power on the highway with family aboard. Vehicle towed to Castle Rock Chrysler CDJR. Failed Repair — May 8, 2026: Chrysler corporate mandated a software flash rather than a hardware repair. Vehicle failed identically within 10 miles of pickup in live highway traffic. Towed back same day. Incident 3 — June 6, 2026: A replacement transmission was installed. Within one week of pickup, a progressive transmission whine developed followed by visible smoke from the engine compartment while driving. Vehicle was immediately pulled over and towed to avoid a third highway failure. Chrysler's own STAR engineering team (TSB 21-014-26) has documented this as a known defect requiring transmission rebuild or replacement. Chrysler blocked a full transmission replacement for over 5 weeks citing backorder, then located one within hours when a repurchase review was requested. This defect causes sudden loss of motive power at highway speeds with no warning, creating an immediate safety hazard. I am requesting NHTSA investigate this defect pattern on 2022 Chrysler Pacifica Hybrid vehicles and evaluate whether a safety recall is warranted.
Showing 12 of 196 complaints.
