SEAT BELTS08/07/2025
The contact owns a 2018 Ford Expedition. The contact stated that while her husband was driving at 20 MPH, the front driver's side seat belt exploded, making a loud popping sound, and the seat belt tightened and pulled the driver back into the seat. Additionally, the automatic emergency braking system engaged, causing the vehicle to stop. No warning light was illuminated. The contact's husband stated that the cabin was filled with smoke and an electrical burning odor was noticed. The driver pulled over, but the seat belt had significantly retracted and was able to be unbuckled after several attempts. The contact’s husband sustained a seat belt mark on the left shoulder, but no medical attention was received. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of that the VIN was included in NHTSA Campaign Number: 25V197000 (Seat Belts); however, the contact stated that the recall notification had not been received and the part to do the recall repair was not yet available. The failure mileage was approximately 26,600.
UNKNOWN OR OTHER08/05/2025
On [XXX] my AC stopped working and there was a major burning smell. I took the vehicle in to determine the issue. The service advisor advised me that the motor blower had overheated and burned the wires completely causes a fire hazard. Later to find out there was the same recall under incident number 22S56, but my year vehicle was not included. I called Ford customer service and was told they have heard customers having the same issue with 2018s but has yet to be recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
EXTERIOR LIGHTING08/03/2025
Drl not workingg
POWER TRAIN07/29/2025
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the transmission shuddered abnormally and unexpectedly downshifted. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was then towed to a dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,617.
VISIBILITY07/24/2025
The contact owns a 2018 Ford Expedition. The contact stated that the sunroof made a grinding sound while retracting and failed to close properly. Additionally, the slide cover was unable to close as designed. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact believed that the failure was related to the sunroof motor or the gears, or both. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
POWER TRAIN07/22/2025
The contact owns a 2018 Ford Expedition. the contact stated that while driving at 65 MPH uphill, the vehicle lost motive power. The contact stated that the vehicle was sputtering, and the wrench symbol was displayed. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted about the failure and referred to the NHTSA Hotline for assistance. The failure mileage was approximately 135,000.
POWER TRAIN07/21/2025
2 instances have occured while driving. Stored codes are P0562 Charging system voltage low and P07E6 Stuck in Park (6/6/2025) and P07E6 Stuck in Park (7/12/2025). I believe the issue may be related to TECHNICAL SERVICE BULLETIN - Momentary Neutral-Out Condition In Drive - 23-2120 Upon acceleration to pass a car, I heard a loud knock, lost power, let off the gas, an Engine failure error flashed on my screen, regained power and was then able to accelerate again. The potential cost could be $5,600 and potentially higher due to labor. Ford's have been plagued by transmission issues year after year. How many vehicles need to be affected before a formal defect investigation focused on the 10R80 transmission can be made.
ENGINE07/16/2025
The problem is with the cam phasers on the Ford Eco Boost 3.5 V6 Engine. Every morning when the vehicle has been sitting overnight and the engine is cool; the truck makes a loud rattle noise when starting. The rattle goes away within 2 seconds. There are tons of information online pertaining the cam phasers. Ford Motor company is very much aware of this problem on all 3.5 eco boost engines from 2017 through 2020. There have been occasions that if the cam phasers are not replaced there could be major damage to the engine. Knowing it took Ford 4 years for Ford to get it right, this issue should be a recall.
ELECTRICAL SYSTEM,ENGINE07/15/2025
There was a recall for cam phasers etc under 21N03. My car was fixed in 2021 but the parts they put it in were not the updated parts. I was told it was the same recalled parts that they used to replace. Now I am having the same issue again . I am not currently driving my vehicle until it can be remedied. I contacted the dealership and they are not willing to cooperate or work with me. I will attach the report that was done back in 2021 below.
EXTERIOR LIGHTING,UNKNOWN OR OTHER07/11/2025
Just purchased a certified used vehicle. 1) passenger DTRL is half way burnt out. Upon reading tons of forums online, I’m seeing this is a VERY COMMON issue. 2) the back up guide lines on the back up camera does not show. After master reset of the sync system , the lines appeared once. Since then it has not shown ever again.
EXTERIOR LIGHTING07/11/2025
The passenger DRL is only lit at at the top strip and not the rest of the strip.
POWER TRAIN07/10/2025
Recall 24E13 was issued for my vehicle on 4/16/2025 and i had repairs done on my vehicle in march. this recall states that catalytic converters may be replaced unnecessarily and the dealership has agreed with me on this. Ford continues to deny me reimbursement for this issue and I paid +/- 3800 for this repair to be done when I am sure I did not need it now.
Showing 12 of 307 complaints.