BACK OVER PREVENTION07/20/2026
The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the rear-view camera displayed a blank screen. The message “Camera Unavailable” was displayed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer, and the recall repair was completed. The contact was informed that the rear-view camera was inoperable after the recall repair was performed. The contact was informed that a diagnostic test was needed, and a diagnostic fee was provided. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was referred to the dealer for assistance. The failure mileage was approximately 70,000.
UNKNOWN OR OTHERcrash07/10/2026
The safety incident occured on April 20, 2026, when my 2016 Expedition EL failed to stay in park on a flat level parking lot causing significant safety concerns for my vehicle and all other vehicles with the same components. My car was parked for 4-5 minutes in front of the school my son attends and because he was sick the morning I parked my vehicle in front of the main entrance of the schol in an approved parking place, I left the car running while I went inside to turn in an assignment due that morning. After giving it to the front office person and explaining which teacher it needed to be given to, I turned around to return to my vehicle only to witness my car begin moving. It rolled 2-3 car lengths before it slammed into the back of a Coca-Cola Vendor truck and stopped. I was not able to catch it before the accident happened. I knew the vehicle was not safe to drive, so I had the Expedition towed to the local Ford dealership in town. The certified Ford dealership discoovered the problem when performing diagnostics as they were able to reproduce the problem. The "parking PAWL return spring not securely locking into park. found the parking PAWL worn and the return spring collapsed meaning nothing was locking the transmission into park" There were zero warning notifcations on the electrical messaging panel to alert a driver to this potentially dangerous problem. The outcome of this situation pose a horrific risk to pedestrians, and passengers when a vehicle can begin moving into "Drive" with no passenger behind the wheel.
ELECTRICAL SYSTEM,LANE DEPARTURE06/09/2026
I am filing this complaint regarding an unresolved and potentially dangerous safety defect involving the rearview camera system on my Ford vehicle, which was presented to Wade Ford Auto Dealership and Service in Smyrna, Georgia for a rear camera recall repair. I brought my vehicle, a 2016 Ford Expedition, to Wade Ford for recall service related to the rearview camera. Wade Ford retained my vehicle for approximately one week. When I picked up the vehicle on or about [insert pickup date], I discovered that the rear camera issue had not been corrected. The rear camera image remains dark, unclear, visually deficient, and unsafe, creating a continuing hazard when the vehicle is operated in reverse. This is not a cosmetic or convenience issue. A defective rearview camera materially impairs rear visibility and increases the risk of collision, property damage, or injury. Federal safety authorities have recognized rearview camera failures as safety concerns because blank, distorted, inverted, delayed, frozen, or unclear images can reduce the driver’s view behind the vehicle and increase crash risk. NHTSA recall materials for Ford rearview camera defects describe the safety consequence as reduced rear visibility and increased crash risk when the rearview camera displays a distorted, inverted, or blank image. (static.nhtsa.gov) After I raised the unresolved condition, Ford claimed or suggested that the issue may be due to an aftermarket radio allegedly installed in the vehicle. I dispute that explanation. I have not replaced the rear camera, and I do not accept Ford’s unsupported attempt to attribute an unresolved safety recall defect to an aftermarket component without competent inspection findings, diagnostic proof, or written documentation. If Ford or Wade Ford contends that an aftermarket radio is the cause, then I request that they provide a written technical explanation, diagnostic results, photographs, technician notes.
BACK OVER PREVENTION06/02/2026
The contact owns a 2016 Ford Expedition. The contact stated while reversing, the rear view camera displayed a distorted image. The contact later received a recall notification, NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer and the recall repair was completed. The vehicle was repaired. The failure reoccurred. The contact stated that the failure reoccurred less than a week later. The vehicle was taken back to the dealer. The contact was informed that the camera lens needed to be replaced. The vehicle was repaired. The failure reoccurred two days later. The vehicle was taken back to the dealer, however the contact was informed that the failure was ot duplicated. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the camera lens was replaced two times, under the recall repair. In addition, the contact was informed that there were no other available options for the repair. The failure mileage was approximately 160,000.
BACK OVER PREVENTION04/22/2026
The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the camera displayed squiggly lines. Occasionally, the screen was blank. No warning lights were illuminated. The vehicle was taken to the local dealer previously, where it was diagnosed and determined that the camera module needed to be replaced. The vehicle was repaired under the warranty, but the failure reoccurred. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The local dealer informed the contact that parts were on back order. The manufacturer was not contacted. The failure mileage was approximately 1,000.
ELECTRICAL SYSTEMfire04/14/2026
On Apil 6 about 6:15 am I was on my way to work. And I start smelling what appears to be a gas smell and I wasn’t quite sure what was coming from so I cracked the window a little bit and said that I would try to check it when I got to work seeing that I was only roughly about 10 minutes away from work and out the corner of my right eye I noticed a flicker of light and it appeared to be flames coming from the passenger side of my vehicle under the dashboard around the blow motor area and the fuse box panel. I immediately poured over, turned the car off and the heat off that I had on because it was cold that morning popped the hood to ensure there was no fire coming from the hood ran around to the passenger side, noticed there was flames coming from underneath and beside panel, where the fuse box was ran to the back of my truck grabbed about a water and attempted to pour bottle of water on the cover of the box where I saw the flames coming out heard the sizzle realize it was electrical fire so I stopped using the water at that point realized there was a SUV that pulled up next to me which was a off duty police officer he said he saw the smoke call for the fire department at that time. I grabbed some fiber tiles that I use when I’m washing my car. I bought a handful of those up and pulled the cover off the fuse box and I start padding out the fire until I was able to get the fire out. Fire department came assessed. The vehicle said that the fire was put out successfully didn’t see any more source of the fire they left the scene as well as the police officer contacted my insurance company. They told the vehicle to my residency. The insurance damage of investor came out on April 10 and assessed contacted me on April 13 and told me the vehicle was totaled and the root cause was the climate control blower motor They had caught fire and caused enough damage that it will be too expensive to repair the entire vehicle..
POWER TRAIN04/06/2026
My expedition started stuttering and the speedometer, started fluctuating speeds which would also cause my cruise control to turn off. Then the speedometer quit working altogether and so did the odometer. If I turned the truck off and restarted it, it would reset everything for a few miles then it would start all over again. I went to the Ford dealership and got it fixed. It cost 2500. Later doing research, I discovered this is a problem with this transmission and can be very dangerous as the truck can downshift dramatically which our did once. If I’ve been on ice or pulling my trailer, it could’ve been catastrophic. I feel like this should be a recall. I also feel like Ford should have to pay for this.
BACK OVER PREVENTION04/01/2026
The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The contact stated that the rear-view camera image failed to function properly and appeared blurry and intermittently failed to operate as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the camera module had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 200,000.
BACK OVER PREVENTION03/24/2026
The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
BACK OVER PREVENTION03/05/2026
The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rearview camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
BACK OVER PREVENTION02/27/2026
The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently operated as needed. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.
BACK OVER PREVENTION02/25/2026
The contact 2016 Ford Expedition. The contact stated that while reversing, the rear-view camera displayed a foggy image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Showing 12 of 212 complaints.
