1 complaint-reported fatality on this model.
SERVICE BRAKES06/30/2026
The chrome trim on the parking brake switch started chipping. The sharp edge drew a drop of blood and small pieces attached to your fingers. Replaced the switch in June 2026
AIR BAGScrash06/16/2026
The air bags did not deploy on the front passenger side after a two car accident. There was an injury to the passenger of the car. Vehicle was inspected by police and there were no warning signs
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKEScrash08/23/2025
I am reporting a serious safety issue with my 2018 Ford Fusion Hybrid SE that affects the braking system and related electronics: 1.The ABS stopped functioning previously. 2.Recently, the car displayed a “Brake Malfunction” warning for the first time, which appears when making sharp turns. 3.The TPMS (tire pressure monitoring system) stopped working some time ago. These issues are extremely dangerous. The electronic brake booster and ABS module are critical for safe braking, especially in emergency situations. With the ABS and brake assist compromised, the pedal can suddenly become rock hard or soft, stopping distance increases dramatically, and traction control/ABS is unavailable during hard braking. I am concerned this is a systemic issue with the 2018 Ford Fusion Hybrid SE braking system and not isolated to my vehicle. This failure could put drivers, passengers, and others on the road at serious risk. I request that NHTSA investigate this issue for potential recall action to protect the safety of drivers nationwide.
POWER TRAIN02/07/2025
Bad bearings in hybrid transmission
SERVICE BRAKES02/07/2025
Leaking fluid, etc similar to recall on other 2018 Ford Fusions
POWER TRAIN12/04/2024
1. What component or system failed or malfunctioned, and is it available for inspection upon request? - The transmission has failed twice. The first time it was replaced by a licensed dealer. The second time is current. It is available for inspection upon request. 2. How was your safety or the safety of others put at risk? -We were stranded on the highway in Missouri. The second time the car failed was during winter weather with two small children, putting us at significant risk due to exposure to extreme cold and the dangers of being stuck on the side of the highway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the problem was confirmed by a dealer/service center after the first failure, and it has occurred again. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? - Yes, it has been inspected by a dealer, but not by the manufacturer, police, or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? - Yes, the first time it failed we got an engine overheating error. The second time it failed we got the "wrench" error code. These warning signs occurred as the problem occurred and did not give us any time to get the car to safety.
ENGINE AND ENGINE COOLING11/29/2024
The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the vehicle shuddered momentarily. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that the engine had failed due to coolant intrusion. The contact was informed that the engine needed be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.
POWER TRAIN10/04/2024
The contact's mother owns a 2018 Ford Fusion Hybrid. The contact stated while his mother was pulling into a parking space, the vehicle abruptly stopped independently. The driver noticed that the vehicle had shifted to park(P) independently, and the gear shifter was stuck in park(P). An unknown warning light was illuminated. The driver turned off and restarted the vehicle; however, the gear shifter remained stuck in park(P). An independent mechanic arrived on the scene but was unable to correct the failure. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not yet diagnosed or repaired. The dealer was notified of the failure and advised the contact to schedule an appointment for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
POWER TRAIN09/29/2024
In Mid-August I was sitting at a stop light about to turn left. I was about the 3rd car in line. The light turned, and the first car turned left, and we inched up the car in front of me was able to turn, and the traffic was clear enough for me to also make the turn. However, in the middle of the turn my car didn’t stall out but lost all acceleration. I was pushing the gas, but while the car coasted forward it didn’t begin the drive. However, I never lost power. It was like the car jumped from “Drive” into “Neutral” and I coasted through the turn. I hesitated slightly and then pushed on the gas. The engine made sound but no movement other than coasting. Finally, I felt a small jolt and the car started moving forward. I was able to clear the intersection and was back in Drive mode. At that time the “Engine Warning” light came up on the dash. The car was able to move, nothing else seemed to have a problem, breaks still worked, I pulled into a parking lot. I pulled over, parked, but did not turn the car off immediately. I was able to drive forward and back-up while in the parking lot, as well as make turns. After about a minute I turned the car off to see if the car would automatically “fix itself”. I waited about three minutes and then started the car again, and it started without any problem, but the Warning light was still on. I left the parking lot and was able to drive with the Engine Warning light was still on, but no problem with anything else. I drove about five miles toward home when the Warning light turned OFF. I drove to Oxmoor Ford for service, but the service department was closed. I then drove to AutoZone where they did an initial plug into see if they could find what caused the problem. They were not able to determine anything. I returned home and made the appointment for the Oxmoor Ford service center. The car service cost me $7371.17.
POWER TRAIN09/18/2024
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the transmission warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 48,000.
STEERING07/02/2024
The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving 2 MPH and making a U-turn, the steering wheel was loose and wiggling. The contact stated that the steering wheel turned 360 degrees. The steering wheel was uncontrollable. The “Uphill Park Assist” warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,898.
ENGINE AND ENGINE COOLING05/21/2024
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that coolant needed to be added to the coolant reservoir occasionally. While driving at various speeds, the engine overheated. Additionally, there was an abnormal rattling sound coming from the vehicle and the vehicle was slow to start. The traction, engine, and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the head gasket had blown. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 190,000.
Showing 12 of 58 complaints.