STEERING,POWER TRAIN10/10/2023
The contact owns a 2006 Mercedes-Benz R500. The contact stated that while driving at an undisclosed speed, she became aware that the power steering was not functioning, after which the vehicle lost all power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the engine compartment, the contact observed an unknown fluid covering various components. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering pump. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
SUSPENSION02/02/2023
My 2006 R-500 is leaning from the (front and back) passenger side, causing the vehicle to be unsecure to drive... It feels like both side tires are TOTALLY FLAT. I'm not a mechanic, but it looks like the AIR SUSPENSION IS MALFUNTION
SERVICE BRAKES, HYDRAULIC01/24/2023
The contact owns a 2006 Mercedes-Benz R500. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The dealer was made aware of the failure and informed the contact that a technician would arrive to his residence to inspect the brake booster and, if necessary, replace the brake booster. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
SERVICE BRAKES, HYDRAULIC09/06/2022
The contact owns a 2006 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect
ENGINE06/20/2022
My car has stalled several times, either when I am driving, or when I stop at a traffic light. Rough idling and/or running when stopped at a red light or driving at speeds that wouldn’t normally be an issue. Engine stalling or misfiring, and car sometimes have trouble starting up. Loud rattling or vibrating noises from the engine. The check engine light is turned on. I took it to Mercedes Benz Dealership in Brooklyn, NY and was told it is a Balance Shaft problem, and they told me it could cost me about $9,000.00. Further research informs me that the problem should not be ignored, nor repair put off. Also, that failure of the balance shaft leaves the inner components of the engine unsecured and therefore will ultimately result in damage to the engine if left unchecked. Also, that driving at high speeds for long periods can agitate the problem even further due to the constant vibrations without a proper securing mechanism. As a result, I parked my car for several months, since I cannot afford the amount they quoted. In essence, I cannot even enjoy the car I bought.
STEERING,POWER TRAIN,UNKNOWN OR OTHER11/12/2021
I was purchasing a 2006 Mercedes Benz R500 Black on November 3,2021, VIN: [XXX]. in the process of driving the vehicle less than ten miles, part of the part of transmission case broke off. The steering was hard to turn and this is a Salvage vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATSfire09/02/2020
THE VEHICLE'S REAR DRIVERS SIDE BRAKE OR REVERSE LIGHT WOULD NOT GO OFF FOR A WEEK (TO MY KNOWLEDGE) AND WHILE SITTING IN THE PASSENGER SIDE I TURNED ON THE HEAT WARMING DEVICE AND THERE WAS NO PROBLEM. IT WAS AFTER WE HAD BEEN SHOPPING AND RETURNED TO THE VEHICLE DID WE NOTICE A SMELL OF SOMETHING BURNING, BUT COULD NOT TELL WHERE IT WAS COMING FROM. STILL UNAWARE THAT A FIRE COULD START FROM THE BACK OF THE VEHICLE, IS WHEN WE REALIZED THAT THE CARGO AREA OF THE VEHICLES SIDE PANEL WAS IN COMPLETE FLAMES! THUS, CAUSING PHYSICAL AND MENTAL INJURIES, SMOKE AND PROPERTY DAMAGE AND A COMPLETE SENSE OF INSECURITY. THE VEHICLES MAIN SECURITY FEATURE NEVER WARNED US OF ANY POTENTIAL LIFE THREATENING DANGER AS IT WOULD IF MY TIRE WAS LOW AND THE ON CALL SYSTEM FAILED TO BE HELPFUL WHEN TRYING TO GET HELP, FOR WE WERE ONLY ABLE TO HEAR THE REPRESENTATIVES BUT NOT COMMUNICATE WITH THEM WHICH LED TO 5 REPRESENTATIVE DISCONNECT CALLS.
UNKNOWN OR OTHER,ENGINE07/16/2020
AS I WAS DRIVING DOWN THE HIGHWAY I PRESSED ON GAS PEDAL AND VEHICLE MADE A VERY LOUD CHAIN WHINE NOISE AND IT CUT OFF IN THE MIDDLE OF HIGHWAY AND NEVER STARTED BACK UP.
ELECTRICAL SYSTEM06/02/2020
VEHICLE HAS BEEN UNDRIVEABLE ON AND OFF FOR 6 MONTHS WITH DEFECTIVE STARTER WIRING HARNESS WHICH THE WIRES ARE EXPOSED, AND STARTING INTERMITTENTLY. TOWED FROM THE STREET 2 MONTHS AGO AND SITTING AT THE MECHANIC TRYING TO HELP ME. MERCEDES BENZ HAS A SAFETY RECALL #2006040002 FOR THE EXACT PROBLEM. THEY TELL ME IT IS FOR THE 2006 R350 AND NOT THE R500 MAYBE BECAUSE THEY WERE VERY LIMITED. THESES MODELS ARE THE SAME BUILT CHASSIS EVERYWHERE, INCLUDING THE STARTER WIRING HARNESS, EXCEPT I HAVE THE UPGRADED V8. AND THEY REFUSE TO FIX. SINCE THIS HAS CAUSED ME BREAK DOWN ISSUES AND IS A POTENTIAL SAFETY HAZARD AS DESCRIBED. I HAVE PAID $1200 A YEAR AGO TO REPLACE A DEFECTIVE WIRE HARNESS INSIDE THE CHASSIS, AS THE CAR SMOKED AND ALMOST CAUGHT FIRE AS I HAD TO PULL OFF THE ROAD AND TOW. AM I STUCK AGAIN?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRICAL SYSTEM05/29/2020
AS PER RECALL#2006040002 IS THE EXACT PROBLEM I AM HAVING NOW. THE STARTER WIRING HARNESS IS DEFECTIVE AND EXPOSED, AND CAR IS DISABLED AT MERCEDES MECHANIC SITE. MBUSA SAYS IT IS ONLY TO CERTAIN R500S AND VIN SPECIFIC. I AM CONFUSED SINCE THIS IS LIMITED PRODUCTION.
STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)12/29/2019
MY ABS MY EESP MY BRAKE LIGHT AND CHECK ENGINE LIGHT MINE ANYWAYS THE WHOLE CLUSTER IS GOING CRAZY IT'S HARD TO SHIFT DOWN WHEN I'M COMING TO A STOP NOT ALL THE TIME BUT JUST SOMETIMES SO I GOT A MIND OF ITS OWN MY SPEEDOMETER GOES UP AND DOWN IT SAYS CHECK MY TIRE PRESSURE WHEN IT'S GOOD MY SRS LIGHT COMES ON MY BRAKES LIGHTS COMES ON IT SAYS DIONOSTIC RIG TEST, ABS LIGHT SAYS DIONOSTIC RIG TEST, ESPECIALLY LIGHT SAYS DIONOSTIC RIG TEST. BRAKE LIGHT FLASHES ON AND OFF AND A CONTINUOUS BEEBING. IT ALSO SAYS DO NOT CHANGE GEARS DRIVE TO WORK SHOP.$ YOUR PAPER WILL NOT ALLOW ME TO CHECK OTHER BOXES THAT I'M HAVING PROBLEM WIT
SEATSfire05/14/2019
MAY 13, 2019, MY WIFE STARTED THE CAR AND DROVE FOR LESS THAN A MILE WHEN HER DRESS STARTED SMOKING FROM THE DRIVER SEAT THAT WAS ALIGHT. SHE STOPPED THE CAR AND REMOVED OUR 11 MONTH OLD BABY FROM THE BACKSEAT AND CALLED ME. SHE HAS A VIDEO OF THE INCIDENT. I CHECKED ON MERCEDES USA SITE AND FOUND OUT THAT THERE WAS A CLASS ACTION LAW SUITE ON THIS ISSUE. WE WERE NOT NOTIFIED BY EITHER MB OR THE ADMINISTRATOR OF THE CASE. THIS COULD HAVE TURNED OUT DEADLY AS THE BATTERY IS UNDER THE PASSENGER SEAT AND THE FUEL LINES. I TURNED THE CAR ON AND AGAIN , THE SEAT STARTED TO SMOKE. IT IS NOW PARKED IN OUR DRIVEWAY AS MY WIFE AND I ARE SCARED OF PUTTING OUR KIDS IN IT. I CONTACTED MB USA AND THEY DIRECTED ME TO THE ADMINISTRATOR OF THE LAW SUITE. THIS CAN CREATE DANGEROUS OR EVEN DEADLY SITUATIONS IF MY WAS ON A HIGHWAY AND COULD NOT STOP OR FIE ESCALATES RAPIDLY WITH OUR CHILD IN THE BACK SEAT.
Showing 12 of 128 complaints.