SERVICE BRAKES06/03/2026
My name is [XXX] currently active duty military stationed in San Diego. Can you please check if my car VIN number [XXX] 2016 Toyota Prius C 103k miles still covered for brake booster malfunction code 1391. I have told they are extended warranty up to 10 yrs less 150k. Toyota dealer here seems not seeing any warranty coverage issues. Please help me look into this issues thank you. My contact number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TIRES08/16/2025
P 175/65r15 I was driving on a slight curve on the I-10 in El Paso, TX when the rear bumper exploded. The car started swaying and swerving then I pulled over. I then realized that the tread on the tire was gone floating across the highway. The trie was bare with no tread with the bumper around the tire was gone. The explosion also caused the tail light to break.
EXTERIOR LIGHTING04/11/2025
The headlights are either too bright or aimed poorly that it blinds oncoming traffic, who frequently flash their high beams at me. This occurs without any load in back and without me using the high beams. Can Toyota either adjust the bulbs or place a film on the headlights to prevent blinding oncoming traffic? Thank you!
ENGINE03/13/2025
Water pump failed without warning and caused irreparable damage to the engine ("blown" engine requiring replacement). Vehicle began to stall and not respond to attempted acceleration while traveling on 4 lane divided highway, 55 mph speed limit. One "Maintenance Required" message was received the previous week, but disappeared. This is the same message that appears for routine oil changes. No other warning messages were noted at the time of the incident, no unusual noises, and no smoke or other sign of overheating. Driver was able to steer vehicle to safety, but this failure could result in stranding on a busy, dangerous interstate highway. For such a critical piece of the vehicle (i.e., the water pump), there should be obvious warning message(s) and dedicated monitoring of the equipment.
ENGINE01/25/2025
Refer to TSB 0135-19 dealer denied repairing under the California emissions defect and performance warranty.
STEERING,POWER TRAIN,ENGINE01/16/2025
My car suddenly stopped in the middle of the road with message "Hybrid system stopped steering power low". Safety concern to this happen on the middle of road during rain or cold.
TIRES08/21/2024
See attached document for complaint
TIRES08/09/2024
Prinx HiCITY HH2 175/65R15 84H Bought this tire in November 2022. About 15000 miles into it, on Aug 6, 2024, the passenger front tire just busted. After swapping with the spare tire, and upon inspection, there was no nail nor it hit the curb, but the side wall is busted. This is a manufacturing quality issue.
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE07/09/2024
During summer months when temperatures are above 100 degrees when accelerating from a complete stop I can hear the engine rev and the RPMs increase but the vehicle will move at 1-2 mph. Even if the accelerator is to the floor. After 3-4 seconds the tires will squeal and the vehicle will be jolted forward then it will slowly accelerate. This happens occasionally and I have taken it to a Toyota dealership and a chain mechanic shop, neither have been able to recreate the problem. There are no warnings and no error codes. I have been stuck in the middle of intersections trying to turn left, I have not been hit, but I fear it will happen. There is a recall out for this issue on other Priuses and I believe the issue needs to be investigated further as there is another complaint on this site for the same issue and I have found it on other sites. I bought the car in fall of 2019 and this problem has been occurring since summer of 2020.
STRUCTURE06/05/2024
Paint is starting to peel around trunk, clear coat has peeled off of black triangle areas by rear passenger windows on both sides of vehicle. Other 2016 Prius have had a paint recall. My vehicle needs to be included in the recall.
SERVICE BRAKES06/05/2024
We were driving in San Diego and had driven oven a bit pothole. About 50 miles after driving over the pothole, the brakes stopped working. We were pressing down hard on the brake, but the brake was soft and did not do its job. We almost rear ended the car in front of us. We brought the car right away to a close by auto shop and they said there were no leaks as the brake fluid was still close to the max and they did not find any indication of a brake fluid leak and sent us on our way. We are still unsure as to why the brake from this vehicle stopped.
STRUCTURE05/01/2024
Starting in about 2019, the exterior black panel behind the rear right mirror began peeling. Soon, the blue exterior paint on the car began to show damaged spots, lining up with the parts of the car most exposed to the sun: the roof most of all, but the top panel behind the rear window and the top of the trunk showing signs of damage as well. The beginnings of this damage are also appearing on a couple of parts of the side doors, making it clear that the underlying problem applies to all of the blue exterior paint. It seems as if the exterior layer - some sort of sealant or finish - is not holding up properly in the sun. By contrast, our red-painted 2014 Prius, which has been exposed to the same conditions but for a longer period of time - shows none of this damage. The damage is quite extensive and visible, and it's unclear to what extent the protective qualities of the paint are now compromised. The service department at the dealership has inspected the paint, as has a third-party shop, and all agree that there is a serious paint problem. The issue is available for further inspection. The safety issue here is the potential for corrosion of the body due to the compromised paint integrity.
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