STRUCTURE07/28/2025
Dear Highway Safety Authority Officer I am writing to formally request an investigation into a potential safety concern involving structural rust on the engine subframe (engine cradle) of the Audi A6, particularly in models from 2012 There have been growing concerns among owners and independent mechanics regarding excessive and premature rust and corrosion affecting the structural integrity of the engine mounting frame. In some cases, this corrosion could potentially compromise the stability of the engine or the safety of the vehicle during operation. Given the importance of this component to both drivability and crash safety, this issue merits further inspection. I am bringing this to your attention in hopes that your office will investigate whether this represents a broader manufacturing or design defect, and if a recall or safety advisory might be warranted. For your reference, the vehicle in question is: Make/Model: Audi A6 Model Year: 2012 VIN : [XXX] Description of issue: Extensive rust to the frame and some cracks I am happy to provide additional documentation or photographs to assist in the review process. Thank you for your attention to this matter. Ensuring the structural safety of vehicles on the road is of utmost importance, and I appreciate your diligence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
STEERING01/21/2024
Vehicle suffered sudden and total loss of power steering. Had just driven the car 5-10 minutes prior, came out to leave and had a message stating do not drive vehicle, steering defective. At that point the steering wheel felt locked in place and the vehicle was effectively a brick. This issue just happened yesterday and has not been to the dealership yet for diagnosis but I am a former automotive service manager (German specialist) and have connected my car to the VCDS system in order to retrieve the system failure codes. Error code was for the power assist motor. I then did some quick research online and saw dozens of other complaints from owners with the same issue. Thankfully most fail upon start up but I did come across one or two that reported having the issue after turning a corner and suddenly losing all power assist. This is a known issue for Audi and they sent letters to owners around June of 2021 stating that the issue was being covered under a 10 year or 120k mile warranty. That's nice if your vehicle happens to fail while under warranty but now that the time period is it, the burden of repairing this potentially dangerous system defect is on the owner and costs in excess of $4,000 at the dealer. Audi also requires the new unit to be coded to the vehicle via their ODIS system which means owners don't have the option of going to many other sources for a repair. Few shops can afford the monthly fees Audi charges for the ODIS equipment.
FUEL/PROPULSION SYSTEM12/30/2023
Good morning, For the past couple of weeks, I've been getting the run around on whether the issue I'm having with my vehicle is an active recall. I recently took my vehicle to Eurocode Tuning (Torrance, CA), and the mechanic instructed me to take my vehicle to the dealer because the issue I am currently experiencing (fuel leak in the injection system) is listed as a recall. I contacted the Audi dealership in Long Beach CA via phone at (562)610-4000, the service representative stated that he found no active recall on my vehicle. Once again contacted Eurocode Tuning and they stated to have them run a diagnostic on the vehicle and they will see its the fuel leak in the injection system. And they are required by law to fix the recall. The following morning I took my vehicle into McKenna Audi ( Norwalk, CA) and one of the service representatives reiterates that my vehicle has no active recall. I stated that I was well aware of that, however, the issue I was having was listed as a recall on the web and I was informed by the repair shop as well. I proceeded to show him the information I got offline and my failed smog that was done on my vehicle. He proceeded to show me the breakdown on his computer that it was no active recall and the only thing that they were looking into was issues regarding the turbo. He stated what I was talking about was an extended warranty and my vehicle is well past that warrant. He then proceeded to say if a diagnostic is done on my vehicle I will be responsible to pay it and any repair done on my vehicle. So I walked out and decided to contact you. I am just trying to determine whether my vehicle could be repaired under the recall. I'm extremely frustrated and concerned for my safety because the recall did state the risk of a fire. Sincerely a confused, frustrated Audi owner [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
FUEL SYSTEM, GASOLINE09/19/2023
The contact owns a 2012 Audi A6. The contact stated while pulling out of the driveway, he smelled an abnormal fuel odor. The contact stated that the fuel odor became stronger while driving 65 MPH. There was no warning light illuminated. The contact stated that he pulled into a parking lot and opened the hood. The contact stated that he noticed that the fuel odor was coming from the engine. The vehicle was towed to an independent mechanic, where the check engine warning light illuminated. The mechanic determined that the check engine warning light had illuminated due to low pressure on the fuel rail, and the contact was informed that the supercharger needed to be removed for a more thorough inspection of the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V019000 (Fuel System, Gasoline). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
FUEL/PROPULSION SYSTEM12/20/2022
My car almost overheated on the high on thanksgiving night thank god my brother was behind me driving and took me to go get antifreeze my coolant was leaking and i think my water pump messed up almost a accident cause i was in the middle lane and my vehicle was slowing down on the highway at night
POWER TRAIN,ELECTRICAL SYSTEM05/27/2022
This needs to be heavily looked into. I see countless reports online and on NHTSA about "coolant" leaking onto components/wiring. Whatever it is, is definitely frying the electrical system. My info screen will state: "Transmission Malfunction: You can continue driving" and it'll go away a minute later, them beep again with the same message- then beep again- then go away- then come back again. etc etc etc. I recently a year or so ago got some coolant leak that was dripping on transmission wires below. I've seen this complaint too many times. Audi needs to investigate this issue and if this is a countless issue we need to be issued a proper TSB / recall. Here's some links to best help direct this issue: https://www.audiworld.com/forums/a6-c7-platform-discussion-194/obdii-code-p2753-anyone-2886141/page2/ https://www.audiworld.com/forums/a6-c7-platform-discussion-194/transmission-fluid-cooler-control-circuit-error-2886938/ https://www.audiworld.com/forums/a6-c7-platform-discussion-194/help-p2753-issue-2999672/ The codes I get occasionally are: TCU Code: 12448 and OBDII Code: P2753
ENGINE04/04/2022
Greeting, I drove my car for a minor body repair and paint job at Midland Park Auto Body located at 158 Godwin Ave, Midland Park, NJ 07432 on March 22 2022. There were no signs on the dashboard for any services or repair when I dropped of the car. Warren the owner called me to let me know that the paint job was completed by had some bad news for me. The car would not start. He thought it was the starter that had malfunctioned. We decided to have the car inspected by Jack Daniels Audi of Paramus Service Center located at 16-01 McBride Ave, Fair Lawn, NJ 07410. I have had this car serviced there since I bought the car from them. James a senior technician called Warren and told him that the engine was shot. He was surprised and shocked that the engine ceased working. The was enough oil in the engine, car had been serviced regularly with them. They told me it would cost about $25,000 to replace the engine. They also told me that they would ask Audi Corporate to see if they can assist me with. It has been about 4 days , there has been no response from Audi. I started to search on the internet to see if other consumer had experienced this problem. I found several. Did Audi know if their engines were malfunctioning ? What would happen if this car stopped when I was driving on a highway? This is very serious . Hope to hear from your team soon.
FUEL SYSTEM, GASOLINE02/01/2022
The contact owns a 2012 Audi A6. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. Upon inspection, the contact noticed there was a fuel leak coming from the fuel line connector. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and quoted a price for the fuel line replacement. The failure mileage was approximately 120,000.
FORWARD COLLISION AVOIDANCE10/09/2021
My ACC is not working - I bought the car like that, and the dealer knew about it but did not tell me about it and bought the case as is... I did everything to try to fix it and changed the parts but still not working.
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER02/24/2021
I TOOK MY VEHICLE TO REPAIR FOR 2 RECALLS ON 2/22/21, THE NEXT DAY 2/23/21 THEY CALLED ME TELLING ME THAT I HAVE TO PAY $ 550.00 FOR THE REPAIR. ACCORDING TO DOWNTOWN AUDI TECH THE ECU OF MY VEHICLE IS DEFECTIVE BECAUSE THEY CANNOT COMMUNICATE WITH THE VEHICLE'S COMPUTER, BEFORE TAKING THE VEHICLE TO REPAIR THE RECALLS IT WAS IN GOOD CONDITION SINCE I CHANGED THE OIL AND CONNECTED MY SCANNER TO RESET THE MAINTENANCE MESSAGE ON THE VEHICLE DASHBOARD. THIS IS ABSURD THAT THEY WANT TO SCAM THEIR CUSTOMERS. NOW THEY WANT TO GIVE ME THE VEHICLE WITHOUT REPAIRING THE RECALLS AND WITH LIGHTS ON ON THE DASHBOARD OF MY VEHICLE, THIS IS NOT ETHICAL OR PROFESSIONAL.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE11/19/2020
TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, A MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL INDICATING THAT THE COLLISION AVOIDANCE SYSTEM WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO D. PATRICK AUDI LOCATED AT 200 N GREEN RIVER RD, EVANSVILLE, IN 47715, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
FUEL/PROPULSION SYSTEM08/11/2020
I WAS DRIVING MY VEHICLE & NOTICED A FUEL SMELL. WHEN I GOT TO MY DESTINATION SHORTLY DOWN THE ROAD (~1 MILE) I INSPECTED MY ENGINE FOR THE SOURCE OF THE SMELL & FOUND FUEL LEAKING DOWN THE FRONT OF MY ENGINE FROM UNDER THE SUPERCHARGER. AFTER DISASSEMBLING THE TOP OF THE ENGINE I FOUND THE INJECTOR SUPPORTS TO BE THE OLD RECALLED PARTS (VERIFIED WITH ENGRAVED PART NUMBERS). I THEN CALLED THE AUDI DEALER THAT SUPPOSEDLY PERFORMED THE RECALL AND EXPLAINED THE SITUATION. THEY WERE VERY DISMISSIVE & ADVISED ME TO BRING THE VEHICLE IN. AFTER A FEW DAYS (4-7) THEY ADVISED ME THEY WOULD BE HAVING A REPRESENTATIVE FROM AUDI COME LOOK AT IT. I ATTEMPTED TO CONTACT AUDI MULTIPLE TIMES FOR A LOANER VEHICLE WITH NO RESPONSE. AFTER MULTIPLE DAYS OF REACHING OUT, I SHOWED UP TO THE DEALER & WAS GIVEN A LOANER VEHICLE DUE TO THE KINDNESS OF ANOTHER ADVISOR. THE RECALL: 24AP FUEL INJECTION SYSTEM LEAK. IN THE AUDI NOTIFICATION TO THE NHTSA THEY SPECIFICALLY CALL OUT THE INJECTOR SUPPORT BEING REVISED UNDER "DESCRIPTION OF REMEDY" STATING " IMPLEMENTATION OF REINFORCED FUEL RAIL RETAINING BRACKET" & RECEIVED AN UPDATED PART NUMBER WHICH CHANGED FROM 06D133036H TO 06D133036K. I AM WORRIED MORE PEOPLE COULD HAVE THIS POTENTIALLY FATAL ISSUE DUE TO THE LACK OF CRAFTSMANSHIP SHOWN AT THAT DEALER. THE ISSUE COULD BE SWIFTLY COVERED UP IF THE CUSTOMER DOES NOT HAVE THE MECHANICAL INCLINATION TO VERIFY CORRECT WORK IS BEING PERFORMED ON THEIR VEHICLE.
Showing 12 of 59 complaints.