ELECTRICAL SYSTEM06/29/2026
a software glitch that causes the instrument panel display to intermittently black out or go completely blank. This safety recall (NHTSA Campaign Number 23V744 / GM Recall Number A232424320) impacts the vehicle's electrical system, specifically targeting the Virtual Cockpit Unit (VCU) module. Core Issue & Symptoms Blank Dashboard: The primary symptom is an instrument panel that intermittently blacks out.
ELECTRICAL SYSTEM06/16/2026
1. Instrument Panel Display Blackout (NHTSA Recall 23V744000)The Issue: A software bug in the Virtual Cockpit Unit Module (VCU) can cause the instrument panel display to intermittently go blank at vehicle startup or while driving.The Risk: Losing visibility of speed, fuel levels, and critical warning lights increases the risk of a crash.Affected Vehicles: Approximately 6,289 Buick Envista units are affected.The Remedy: GM is updating the VCU software free of charge. This update can be performed either over-the-air (OTA) or by taking the vehicle to a Buick Dealership. The GM reference number for this recall is A232424320.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE06/11/2026
The data screen for navigation has gone blank several times. A few times previously but 3 times in the past 2 days. The speedometer is viable but not the radio or navigation. Adaptive cruise control has occasionally alerted that it is not available & shuts off on its own. An alert yesterday stated power steering needs to be serviced but nothing is wrong. The car has turned off as I started to pull out into traffic & turned back on its self 3 times today. One time in the morning on my way to the gym at a stop light when it turned green when I went to proceed the car turned off and turn back on its self, leaving the gym pulling out of the parking lot pulling out into traffic it turned off & back on by itself & this evening after stoping at a store I stopped at the exit & when I went to pull out in traffic the car turned off & back on again by itself. Also the delay wipers do not come on themselves.
ELECTRICAL SYSTEM06/05/2026
Driving and everything on my dashboard goes black. Also issues with false blind spot detections.
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCEcrash04/06/2026
My son's car was hit by this Buick while he was making a right turn. The driver of the Buick was not paying attention and thought he had already turned. She accelerated into him and AEB did not prevent it. We are not sure why this Buick's ADAS failed. It is not our car, but that of the person who hit us. I don't know the answers to the above question as we were not the driver and it is not our car. Our concern is how could the car allow such an impact to occur especially at low speed. Video from our car showing the accident is here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM02/23/2026
The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument cluster and the infotainment system went blank. The vehicle was taken to the dealer on several occasions, and the contact was informed that no cause for the failure was found. Additionally, the vehicle failed to start and made an abnormal sound while struggling to start. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Upon investigating the issue, the contact related the failure to NHTSA Campaign Number: 23V744000 (Electrical System); however, the VIN was not included in the recall. The dealer printed a copy of the recall information to add to the diagnostic report. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 45,882.
ELECTRICAL SYSTEM,ENGINE01/16/2026
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the contact felt a hard kick when the vehicle accelerated. The instrument cluster was blank. No warning lights were illuminated. Recently, while attempting to start the vehicle, the vehicle failed to start. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that there were no open recalls associated with the VIN. The dealer requested that the contact pay for a diagnostic test. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was made aware of the failure but did not assist. The contact was informed that there were no open recalls on the VIN and that the vehicle was over the warranty mileage limitation. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER01/03/2026
I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehicle and safely maneuver through traffic. This put not only my safety at risk, but also the safety of other drivers on the road. In addition to this, there are multiple mechanical and safety-related issues with the vehicle: •The driver’s seat is stuck and cannot be adjusted. •The front doors will not lock. •The back doors will not unlock. These issues significantly increase the risk of injury or harm in the event of an emergency, accident, or even while the vehicle is parked. Given that the vehicle shut off in traffic and experienced steering lock while driving, I do not feel the car is safe to operate. I am requesting that this matter be reviewed urgently, as this vehicle presents a serious safety hazard to myself and others. Please advise on the next steps for inspection, coverage, or resolution as soon as possible. Thank you for your prompt attention to this matter
ELECTRICAL SYSTEM,SERVICE BRAKES12/22/2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The brake system failed, specifically involving the brake master cylinder and/or electronic brake booster assembly. The vehicle and affected components are currently available for inspection at a Buick dealership. How was your safety or the safety of others put at risk? Answer: The vehicle experienced a complete loss of braking while in motion. The brake pedal did not provide normal stopping capability, and the vehicle did not slow or stop as expected when the brakes were applied. This created an unsafe driving condition due to the inability to stop the vehicle using normal braking input. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Yes. The vehicle was inspected by a Buick dealership following the incident, and the dealer confirmed a failure of the brake master cylinder and/or electronic brake booster assembly. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The vehicle has been inspected by a Buick dealership. General Motors Customer Assistance has been contacted regarding the issue. No police report was filed, as no collision occurred Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: There were no warning lamps, messages, or symptoms prior to the incident. Warning messages and indicator lights appeared at the time of the failure, including brake system warnings, Stabilitrak, and steering assist reduced.
UNKNOWN OR OTHER12/20/2025
Sunroof glass shattered on I-5 south approx 1215pm just before the Nisqually exit. We looked for cause of the incident but could not find debris/rocks that could've been the cause. Also, there wasn't much glass inside the car, the remnants puckered upwards. The glass shatter seemed to come out of the blue; weather was grey but no rain or sprinkles at the time. We pulled over at the next exit which was Nisqually to look at the damage and to tape up the car.
POWER TRAIN,STRUCTURE,ENGINEfire12/16/2025
I filed and submitted my paragraph yesterday and have not heard a word. My son was in the back seat when it happened and he is extremely traumatized in getting back into a vehicle. My car was purchased in 2023 and it is a 2024 and is non drivable due to the engine explosion while driving in 14 degree weather on a two lane high way with my 6 and 7 year old in the back seat. My engine exploded and I no longer have my brand new car I was once so happy about. I hope this is reviewed and someone takes this seriously. I didnt have my brand new car for even 2 years and now I am just out of an option. My car is at the dealer ship and im praying I get good will out of this. I cpuld have been hit on the high way, traffic on coming while I had to merge off the highway as lastly as I could when I felt the explosion.
ENGINE12/14/2025
On December 3rd I contacted roberts-Robertson Chevrolet in Excelsior springs where I purchased my brand new 2024 buick envista. I told them my engine light is on, we scheduled service for 4 days later, the engine light shut off, i contacted them on the 13th telling them it is back on and now i am concerned if it is safe, while speaking to the representative will not share her name, until I am contacted, the service representative, I asked her yestersay at 1 pm cst over the phone if I was safe to be driving my kids to places with the engine light back on or should we be worried. She exact words stated your safe to keep driving, she said if anything. It might not start right away after driving and turning it off. But thats the most it will do. Not even two hours later, im driving my car and its 14 degrees, the car shakes, and I get an emergency shut off immediately nowessage on the screen. As soon as I got pulled over, the place it happened, all my oil just rapidly leaked out. I was told by my someone who works there to light a fire to my car so if the dealership doesnt stand behind it. At least id have an insurance claim. I clearly did not listen to that illegal advice. I am beyond upset. My kids are scared to death when it comes to getting back in the car. I had to pay 200 dollars to get it towed. And now im car less. It is our only car. I am stuck in a situation right before the holidays and I feel [XXX]. I feel complete dealership neglect when it comes to her reassuring my car was okay to drive when she didnt know what the safety risk was. My name is [XXX], I havent had the car for even two years. And its at 6 1 or 62 thousand miles. Im praying for good will or that they are able to fix this and allow me a rental car. I have been stressed to the max. I've spoke to 8005217300 the company who towed us and they told me some [XXX]. I just feel like this is a major safety and major concern issue. My car is garage parked. There was no sign leaks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Showing 12 of 49 complaints.