POWER TRAIN,UNKNOWN OR OTHER07/01/2025
The gear shifter cable on my 2014 Cadillac CTS failed completely and without warning. The vehicle became totally inoperable and could not be shifted into Park, Neutral, Reverse, or Drive. There were no dashboard alerts or signs of failure. This matches the exact symptoms described in GM Recall No. 21V473000. However, my vehicle was excluded from further action because it had previously received a visual-only inspection during the recall window. No functional testing was performed. Despite being marked as “repaired,” the shifter cable failed exactly as described in the original recall. GM confirmed that the recall case was closed after a visual inspection per their protocol. But this inspection clearly failed to detect a dangerous mechanical defect. I have now been without a working vehicle for over two weeks, with the earliest dealership appointment not available until the week of July 7 — and a $180 diagnostic fee quoted, with no guarantee of repair coverage. This breakdown could have resulted in a crash or rollaway if it had occurred while driving or parked on an incline. It poses a serious safety risk not just to me but to the public. Vehicles cleared with insufficient inspection should not be excluded from protection. I respectfully request that NHTSA investigate this failure, hold GM accountable for prematurely closed recall cases, and consider requiring them to reopen and expand the campaign to include VINs like mine. I am willing to provide photos, documentation, and records as needed. Thank you for your attention and swift consideration.
POWER TRAIN05/28/2025
The contact owns a 2014 Cadillac CTS. The contact stated that while driving 60 MPH, the contact heard an extremely loud bang, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway and observed smoke coming from the rear axle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the rear axle differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.
SUSPENSION10/17/2024
The 2014-2015 CTS-V Model has a safety recall for the exact same safety problem (differential) my 2014 CTS is experiencing. Why is the V series only included in the recall when other 2014-2015 CTS's have the same issues?
POWER TRAIN10/16/2024
The contact owns a 2014 Cadillac CTS A. The contact stated while driving at approximately 45 MPH she heard an abnormal sound from the rear of the vehicle. The contact stated that it sounded like an amplified road noise. Additionally, the contact stated that there was an intermittent sharp jarring of the vehicle. The contact stated that the vehicle was downshifting to a lower gear independently. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who had diagnosed and determined that the differential was cracked and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 20V038000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 70,000.
STEERING,POWER TRAIN08/13/2024
I just recently purchased my Cadillac. And the rear end is going out! I literally cannot even drive it anywhere because it is about to lock up completely. It will barely go and definitely doesn't want or like to go uphill. I could hardly go 20 miles per hour when I parked it the other night. There has not been an incident yet but if I hadn't parked it, it could've locked up completely when I was going down the highway is what my mechanic friend told me. It was not bad until just the day before it got to this point. It was making a little bit of a humming noise which I thought was just a wheel bearing the other night because that's exactly what it sounded like. But, the night I parked it it had started making like a loud thumping noise when I would try to accelerate. The more I would accelerate the louder the noise and it just didn't want to go. So, I parked it and that's where it's been since. So, I got online to look and see if there were any recalls for this issue. I find that there is a recall for the 2014 Cts-V for the rear end. I think it's not only the Cts-V models I think it's the regular Cts's as well. Can you check into this for me because I literally just bought this car and haven't even gotten my license plate yet and now I can't even do that or go anywhere for that matter. I am a business owner and I rely on my vehicle and I can't even get to work to open my store right now,. I would greatly appreciate it if you could check into if this recall shouldn't be extended to the regular Cts models as well. Thanks and have a great day.
POWER TRAIN01/29/2024
My car was unsafe to drive. It would not shift into drive. I had it towed to a mechanic who diagnosed the problem. I was informed the differential was the problem. I could not drive my car until the repair was done. No one had the differential part in the USA. My car is 2014 CTS with only 66,000 miles. Can I be reimbursed for this repair?
SUSPENSION01/23/2024
The contact owns a 2014 Cadillac CTS. The contact stated that while driving at various speeds, there was a rattling noise present coming from the rear of the vehicle. The contact stated that the rear of the vehicle was very unstable and was vibrating and shaking abnormally. The contact that the rear suspension warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 68,000.
POWER TRAIN12/20/2023
The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to an independent mechanic, who diagnosed that the rear differential needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 41,000.
POWER TRAIN11/14/2023
The contact owns a 2014 Cadillac CTS. The contact stated while driving at various speeds, there was a grinding sound coming from rear end of the vehicle. The vehicle was taken to the local service center who discovered metal shavings inside in the rear differential fluid and informed the contact that the rear differential needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 84,000.
POWER TRAIN10/27/2023
The gears inside the rear-differential of a 2014 CTS Luxury 3.6 liter Cadillac, with 48,000 miles, failed to the point where the whole differential had to be replaced. This defect is extremely dangerous to the owner of the vehicle, as well as others on the road. If the differential fails to the point where the tires lock up, the driver can lose control of the car. There were no warning messages relating to the problem and the problem did not come on gradually. There was a sudden loud grinding noise that came from the rear of the car, while driving, and the car was immediately taken to a Cadillac dealership for inspection. The dealership mechanic/technician determined that the rear differential completely failed and needed to be replaced. (The oil was drained from the differential and there were metal shavings inside the oil.) Upon research on the internet, it was determined that this rear-differential defect is an extensive problem, as other 2014 Cadillac CTS owners are experiencing a similar problem. Cadillac has recalled the 2014 CTS-V for this rear differential defect but has not acknowledged the same problem with the 2014 CTS 3.6 liter (it appears to be the same product/part design.)
POWER TRAIN08/28/2023
The contact owns a 2014 Cadillac CTS. The contact stated while driving 40 MPH, he heard a loud abnormal scraping sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear axle differential assembly. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 94,000.
STEERING,SUSPENSION,POWER TRAIN08/13/2023
At the moment, the vehicle is releasing a strong order smells like burning oil or gasoline. It’s coming from the rear of the vehicle. You can smell it immediately when you step out and in the car. The rear is making a loud cranking noise and starting to shake. It appears based on the information that it’s a huge possibility it’s my rear differential going out. It posses a threat due to the anticipation of the brakes locking and causing a serious accident to my family or other on the road. Ive taken very good care if the vehicle and done all the required maintenance on the vehicle. Went though GM motors repair shops
Showing 12 of 138 complaints.