POWER TRAIN06/27/2026
I am reporting an imminent, life-threatening safety defect regarding a Cadillac XT5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. While driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into PARK while the vehicle is in motion.The vehicle was taken to the franchised Cadillac dealer it was purchased fr three times for repair assessments. The service appointents lasted between 1 week- 4 weeks. In total, the car was in my possssion 5 days since the first service appointment due to the ongoing, dangerous drivetrain defect. On the 2nd attempt, parts of the transmission were replaced and the dealer documented at least one occurrence of the gear shift failure, but the defect was not resolved. General Motors (GM) corporate inspectors subsequently inspected the vehicle. Ater that, the dealership repurchased the vehicle from me to take it off the road. About a week after the dealer repurchased the car, GM contacted me, wanting to repurchase the car. When i told them it was already repurchased by the dealership. GM's reponse was to offer me financial resitution for the payments I made only if I sign a General Release of Liability(GRL) for them. However, the dealer has since listed this vehicle for sale to the general public without any evidence of repairing the defect. It is currently being marketed to unsuspecting consumers. This vehicle poses an immediate crash and injury risk to anyone who drives it or shares the road with it. The CARFAX report does not reflect any of the drivetrain issues,nor does it reflect the buyback. GM's response regarding my concern about the dealership re-selling the car was that its out of their hands since the dealer owns the car. I will not sign the GM Release until the records accurately reflect the safety defect. I filed carfax dispute 6/22/26 in an attempt to protect others from this dangerous vehicle.
SERVICE BRAKES, HYDRAULIC05/28/2026
The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The contact was given a loaner vehicle and the dealer replaced both the brake master cylinder and the vehicle's battery. Despite the dealers repair, the contact refused to take possession of the vehicle due to the prior brake failure as she felt unsafe driving the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 33,770.
ENGINE04/10/2026
When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the shop 3x in 2 months for this same problem. The dealership did a transmission systems update which did not help. When driving downhills the RMPS shoot up and get stuck between 3,000-4,000. The dealership could not find any documentation that downhill assist is a feature on this car. The dealership was not able to replicate these issues. I own a 2023 Cadillac XT5 with 30,859 miles on it.
POWER TRAIN11/19/2025
The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came back tires and balance and alignment were fine. I was told that Big O, hooked the car up to a TPS machine and stated my torque convertor needs replaced. My car only has 51,500 miles. They stated that the shudder is between gears 3 & 4. I understand my car powertrain and drive train are under the 70,000 mile warranty. But I keep hearing this is major issue with the 2023 XT5. Making me think I have a lemon since the issue is already happening on such a new car.
UNKNOWN OR OTHER04/12/2025
I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE11/27/2024
Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!
ENGINE09/18/2024
Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835
POWER TRAIN08/26/2024
The contact owns a 2023 Cadillac XT5. The contact stated driving at various speeds, he noticed that the floorboard was vibrating. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven and the transmission fluid was replaced; however, the failure recurred increasingly. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V172000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
BACK OVER PREVENTION11/27/2023
The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approximately 15.
STEERING,POWER TRAIN,ENGINE05/12/2023
The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable. The ABS, Check engine, powertrain malfunction, and brake warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that unknown part needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 1,000. The contact stated after being in the shop for three months the first time and completely gutted (after only having the vehicle for 10 days) it was returned to her. The manufacturer and dealer refused to issue a buyback for the vehicle.
UNKNOWN OR OTHER03/29/2023
The rear camera takes way too long to switch from night mode to day mode. When parked in the garage, there is not enough light so it goes to night mode. After raising the garage door and starting the car, the camera is in night mode. If the sun is bright, and the driver is wearing sunglasses, the rear camera image on the display is unreadable. After backing out of the garage it takes 15-20 seconds for the camera to switch to day mode. During this time, the area rear of the car is totally indiscernible, including the sidewalk that crosses my driveway. There should be a way for the driver to adjust this timing or even turn the night mode off completely. Even at night, the image is too dark.
UNKNOWN OR OTHER02/01/2023
Front half of sunroof exploded while driving. Hard top. was closed but if it wasn’t glass would’ve fallen directly on myself and any passengers posing a safety risk. I could have been in an accident. Glass falling from the vehicle posed a safety concern for others on the road. I have had this car 1 month. When I called the dealer was told I would have to file an insurance claim. Currently awaiting repairs. Insurance claim has been filed.
Showing 12 of 15 complaints.
