2009 Ford Escape

A quien corresponda Por medio de la presente me pongo en contacto con ustedes por motivo de falla mecánica en mi auto móvil Ford escape 2009 ya que hace aproximadamente dos meses atrás al llenar el tanque de gasolina me percaté que el interior olía a combustible y al revisarlo noté que se tiraba por debajo del vehículo lo cual me llevó a investigar posible causa encontrando que en ese modelo es falla del fabricante solicitando sea reparado para evitar posible incendio del mismo ya que según lo que encontré es muy probable sufrir accidente en este estado del vehículo

Hi! I [XXX] [XXX] my vehicle streeing wheel struck or lock when the vehicle slow down or stopped. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure warning light illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed that ten years ago, an unknown recall repair for the failure was completed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 188,136.

On several occasions my 2009 Ford escape xlt completely died as I was driving 1. On the highway at 60mph I had to pull over and restart vehicle. 2. Going through town at 30mph I had to put in neutral to restart as I was moving uphill. 3. As I was at a stop light, again putting in neutral was necessary to restart as vehicle would not move until restarted. I have not had it inspected by anyone yet as I have not had the funds to pay mechanic for service inspection. This was very scary and almost caused a serious accident on 4 out of 5 times this has occurred. On the highway I was in the fast lane to pass a semi truck with several vehicles following close behind and when my vehicle suddenly shut off no long able to move I was afraid the vehicle behind me was going to hit mine. I had no idea what was happening as that was the first time about 6 months ago. After that it has happened 4 more times. My vehicle is available for inspection upon request given I will not be charged for the inspection.

I was driving down the road about 35 mph and it jerked me clean off the right side of the road. Here the driver side and passenger side subframe/engine cratle is completely rotted out bad . This needs fixed before someone dies.

The contact owns a 2009 Ford Escape. The contact stated that while driving approximately 60 MPH, the vehicle lost power steering functionality, and only manual steering was available. The contact was able to pull over to the side of the road, and the vehicle was towed to the residence. When the vehicle was purchased, the contact was informed that the vehicle was previously included in NHTSA Campaign Number: 14V284000 (Steering); and was already repaired under the recall. The vehicle was not taken to the dealer to be diagnosed or repaired. The dealer confirmed that the VIN was not under recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 148,000.

Steering sensor failed as documented in Ford fixing the steering torque from a recall on B2778:EF. The steering would not turn and happened while driving near Airport Dr and Garrison in Carthage, Mo. There was traffic and could barely get the SUV to turn at all. Almost hit another car in a 35 mph zone when it happened. There was no warning or lights on dashboard at all. Loss of power steering assist would require higher steering effort, especially at lower speeds, which may result in an increased risk of a crash per Ford. A computer update was done in 2023 but obviously, it did not fix the safety issue for my vehicle and put me and others at risk of accidents.

The contact owns a 2009 Ford Escape. The contact stated that there was severe rusting and rot on the frame rail. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 184,500

The contact owns a 2009 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while making a left turn, and the steering wheel was difficult to turn. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering) in 2014. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 67,092.

Yesterday I went to the Ford dealership and asked if my 2009 Ford Escape could have the power steering repaired under recall as the code from the OBD2 data is B2278 and that falls under a RECALL for PSCM Power Steering Control Module - STEERING SHAFT TORQUE SENSOR MALFUNCTION CAMPAIGN ID: 14V284000 FORD RECALL #14S05 I was advised there is no open recall of my vehicle and that this recall had been performed in 2014 as a software update. The history also shows my vehicle did not have any stored codes at the time of programming the PSCM. The recall work shows a 0.3 hours time slot for the Ford covered repair. This is and was a band aid and not a genuine remedy. Ford took the cheapest way out of this and denying the repair now is shameful. There are thousands of complaints since then right here on this site. If my Escape had this B2278 code at the time it was brought in, the steering column and torque sensor would have been replaced free of charge. Yesterday while at the dealership I called the Ford customer service national line and spoke with a very courteous gentleman but he was unable to honor a goodwill claim for me. I just want my vehicle to be safe to drive. I believe Ford should repair anyones vehicle that only had a software update and not actual replacement of defective parts. Fords own site says there is no expiration date on this recall. Ironically, this morning I had my power steering again fail while driving this time at the 90 bend in my drive. The steering completely locked up while attempting the turn. The front of my SUV crashed into a frozen snowbank damaging the front. I also wacked my forehead pretty good because I was not wearing my seatbelt yet. I normally get out at the end of my driveway and check my mail before leaving so I don't buckle up until that point. I'm pretty upset by all of this to the point I will be late to work this morning in taking the time to write this back at home. I work for myself and am an Electrician PLEASE MAKE FORD FIX

This is a follow up complaint because I would like to attach more files that are pertinent

Power steering quit working. It would go in and out then just stopped all together. I see there is a recall however my vehicle isn't included but is experiencing the same problem. I have read where other vehicle no included in the previous recall also experienced the same problem.