2020 Infiniti QX50

We received the federal recall information and took the vehicle to the nearest Infiniti dealer (96 miles away) on 9/2/26. Diagnostics were performed and were told that the car "passed" the inspection. Two days later, the engine demonstrated complete failure. We had to have the vehicle towed to a Nissan dealer in our town (no Infiniti here) on 9/11/26. According to this report, " Based on the testing and findings, this no start condition relates engine mechanical issue, possible low compression from cylinders. Recent service history shows engine bearing inspection has been performed, and and engine ass'y has Infinity extended warranty". Due to the warnings of "catastrophic engine failure" per the federal recall, we believe this is a significant safety issue. We have learned of many pending cases of "inadequate diagnostics" and engine failure afterward. Currently we are trying to work with Infiniti to resolve this issue, and have filed a claim with Consumer Affairs with minimal response thus far. We are towing the vehicle back to the Infiniti dealer 96 miles away today, and are hoping that Infiniti will resolve this safety issue. We feel it is important to file this report due to the ongoing recalls, engine failures, and pending civil action. This has been a known safety issue for vehicles of this year, make, and model.

Engine lost all power and car seemed to be locked in low gear while attempting to drive down the road. Took the car to Infiniti dealership which said there was a recall and they inspected the vehicle. Mechanic inspected the vehicle and said it fit all requirements to be replaced by engine recall. Infiniti is refusing to replace engine stating it does not meet recall requirements.

The contact owns a 2020 Infiniti QX50. The contact stated that while driving 75 MPH, the check engine warning light illuminated, and the RPM became elevated. The vehicle was taken to the dealer, where an unknown recall repair was performed. The contact stated that the engine was replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer where the contact was informed that the failure was associated with the computer system which was not recalibrated after the engine replacement. The vehicle was repaired, but the failure reoccurred. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the message “Critical Warning - CVT Hot - Power Reduced” was displayed. In addition, the RPM became elevated, and there was an abnormal odor inside the vehicle. The dealer was contacted by phone and made aware of the failure. The manufacturer was made aware of the failure, and a case was filed. The case was submitted by phone with the customer relations department. The failure mileage was approximately 108,000.

I am a [XXX] woman who purchased my first vehicle on December 6, 2024, with 43,000 miles. I have driven fewer than 20,000 miles since purchase, and the vehicle currently has approximately 62,000 miles. Until January 19, 2026, I experienced no issues. I have properly maintained the vehicle and followed all recommended service guidelines. I completed three oil changes during my ownership, averaging approximately every 8,500 miles. Two oil changes were performed by a licensed mechanic, and the most recent oil change and inspection were completed on November 29, 2025 at Legend Infiniti. I have receipts for all services. On January 19, 2026, while driving approximately 65 mph on a four-lane highway in Long Island, the vehicle suddenly went into limp mode and dropped to about 10 mph without warning. This created an extremely dangerous situation with a serious risk of collision. I first brought the vehicle to my mechanic, who advised me to take it to an authorized Infiniti dealership due to an engine bearing recall associated with my VIN. I brought it to the same Infiniti dealership that had serviced it two months earlier. After diagnosis, the dealership stated there was engine sludge and that I needed a new engine. They denied any connection to the recall and attributed the issue to poor maintenance. However, two months prior they completed an oil change and inspection with no documentation of sludge, engine concerns, or maintenance deficiencies. I was not informed of any recall at that time. My warranty claim was denied on the basis that sludge is not covered and that maintenance performed outside Infiniti could not be validated, despite providing receipts from licensed facilities. I am also being told there are record-access issues because the vehicle was originally sold in Canada. Given the sudden loss of power at highway speed and the known recall related to engine components, I believe this presents a significant safety concern and warrants investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Infiniti QX50. The contact stated that the vehicle was repaired under NHTSA Campaign: 25V437000 (Engine and Engine Cooling) however, other failures occurred. The contact stated that after the vehicle was dropped off by the local dealer, the front passenger’s side tire deflated. The vehicle was taken to a local dealer, where it was repaired. The contact stated that the underbody shield of the engine guard had detached, allowing road debris to enter the hood. In addition, the contact stated that while attempting to start the vehicle, the vehicle failed to start as intended, with a rattling sound coming from the engine. The vehicle was towed to a local dealer, where the vehicle was lost and misplaced. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted to schedule an appointment, and it was confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was called, but the call was disconnected. The contact had not experienced a failure.

RECIEVE 5 RECALL NOTICE BUT DEALER WILL NOT LOOK INTO THE RECALL. DEALER IS INFINITI OF FIFE IN TACOMA WASHINGTON. MY CONCERN IS THAT THE VEHICLE BREAKDOWN AND THEY SAID IT'S NORMAL WEAR AND TEAR HOW CAN I PROVE THAT.

VEHICLE : IMNFINITI QX50 YEAR: 2020 LOCATION : PUERTO RICO My Infiniti QX50 has an active engine recall by VIN In 2023 the Infiniti dealer in San Juan PR documented oil sludge in the engine and performed and engine flush and internal treatment . The vehicle was returned to service and was not declare unsafe In 2024 , the same Infiniti dealer performed maintenance and again returned the vehicle to service without restriction The vehicle has now develop internal engine damage . The dealer is denying recall coverage , stating the damage is due to oil sludge and alleged lack of maintenance . The denial is inconsistent with service history , as the sludge was documented and treated while the vehicle was under dealer maintenance , and dealer performed maintenance continued after that finding. Additionally , Infiniti Consumer Affair stated they cannot assist because the vehicle is in Puerto Rico. I am concerned about federal safety recall. not being honored in US territory , and about vehicle being unsafe to operate due to engine failure risk I am requesting NHTSA review and assistance to ensure recall compliance

Received safety recall August 22, 2025. Still no remedy or communication. Recall data was refreshed January 19, 2026 reports unrepaired recall with no remedy plan. Is this a continuing safety risk?

The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 ( Engine and Engine Cooling). The contact called the local dealer and was advised that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had been changing the oil every 3,000 miles as mitigation for the remedy not being available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I received notification from Infiniti there was a recall for engines failing in the model I drive. I promptly took my vehicle to the dealership, and they confirmed there is metal shavings engine and Infiniti refused to replace the engine. An independent review was done by Infiniti and even though the dealership agrees engine needs replaced Infiniti refused. I am attaching invoice and pictures attached of oil pan confirming metal shavings are present.

The contact owns a 2020 Infiniti QX50. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended and lost motive power. There were no warning lights illuminated. No further information was available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to an unknown local dealer, where it was determined that the timing belt needed to be replaced. The dealer informed the contact that the recall repair was not available. The contact stated that there was an unresolved dispute with the dealer. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.