2020 Jaguar I-PACE

The contact owns a 2020 Jaguar I-Pace. The contact received notification for NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to complete the recall repair was unavailable. The contact stated that the vehicle was unable to fully charge due to the unrepaired recall. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were unavailable. Additionally, the contact was denied a buy-back request. The contact had not experienced a failure.

The contact owns a 2020 Jaguar I-Pace. The contact stated that, following the recall repair under NHTSA Campaign Number 26V067000 (Electrical System), the vehicle failed to start. The battery warning light was illuminated. The vehicle was towed to the dealer, who was made aware of the post-repair failure; however, it was neither diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The car is on its third battery replacement, now a total of 4 new batteries. Due to a known, ongoing issue that does not have a permanent fix. Resulting in the car being in the repair shop for months. It is recommended to not park in the garage due to the chance of a fire. The battery cannot be charged more than 90% for safety issues.

See attached document for complaint.

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and an interim repair was performed on the battery software to limit the state of charge to 90%. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2020 Jaguar I -Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was extremely hot while charging; occasionally reaching to 100-degrees. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was 44,000.

I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe these issues are interrelated and originate in the vehicle's high-voltage electrical system. Confirmed recall status (per NHTSA VIN lookup): - [XXX] / NHTSA 26V-067 — Recall Incomplete. NHTSA's summary states that since installation of the protective software, field evidence shows a risk of thermal overload remains in vehicles with battery packs manufactured through the end of the 2021 model year, which includes this vehicle. - H572 / NHTSA 26V-067 — Recall Incomplete, remedy not yet available. Both recalls concern thermal overload in the high-voltage traction battery that may present as smoke or fire, with risk of occupant injury, injury to others, and property damage. Owners are advised to limit charging and park away from structures. Vehicle history and current status: - On XXX, the vehicle was towed to the dealer because it was dead and would not start. - The dealer's technician comments on RO XXX state that fault code P0A40-00 (Drive Motor "A" Position Sensor Circuit Range/Performance) "originally occurred prior to any work being performed" at 90,585 km on 31-May-2026, 15:42:35 UTC, "and keeps returning." This places the drive-motor fault at the time the vehicle arrived inoperable, before any service work, and identifies it as recurring. - The technician replaced the 12V start-up battery (which had failed testing and would not hold charge) and cleared faults. After this, the vehicle displayed a flashing "D," would not drive, and would not shift to Park. A separate code, U2109-09, was logged for TCU back-up battery failure. - Jaguar INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am the owner of a 2020 Jaguar I-PACE, VIN: [INSERT VIN], subject to NHTSA Recall 26V067. The interim software remedy under campaign H570 has been installed on my vehicle, capping the battery charge at 90%. I reside in a designated fire hazard zone in Santa Monica, California, in a densely populated residential area. I contacted NHTSA directly on June 5th 2027 at appx 10:20 AM and was advised that it is still not safe to park the vehicle inside or charge it indoors, even after the H570 software update has been applied. However, the Executive Liaison at Jaguar Land Rover North America's Customer Relationship Center, Judianne Di Leo, stated in writing yesterday that, following the H570 update, all parking and charging precautions are lifted and the vehicle can be operated as normal. This directly contradicts the guidance I received from NHTSA. I submitted a formal repurchase request to [XXX] under the California Song-Beverly Consumer Warranty Act. Jaguar Land Rover North America denied that request in writing, with no explanation or legal basis provided. The permanent remedy under campaign H572 remains open and under development with no committed timeline. I am filing this complaint because I believe Jaguar Land Rover North America is providing customers with safety guidance that contradicts NHTSA's own recall documentation, and because I am unable to safely comply with the parking and charging instructions in a fire hazard zone with no remedy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The air conditioning has failed, even after spending 8k to replace everything it still blows hot air intermittently. Also, there is a gearbox fault detection warning that has presented itself which i believe affects the cars ability to hold still at a stop. Nothing but problems with this car, and auto nation Ft. Lauderdale jaguar has no clue how to fix any of it although i have spent so much money. The car is like a lemon.

The vehicle has experienced repeated high‑voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below normal and indicates a dangerous high‑voltage isolation breakdown. They replaced the front inverter (EPIC), the 3‑phase cable, and the high‑voltage cable to the battery. Less than a year later, the same “High Voltage System Fault” warning reappeared and the vehicle again became unable to charge. The dealer stated that “the same repair performed in the front is now needed in the rear,” indicating a second HV isolation failure in another section of the high‑voltage system. This suggests a systemic defect in the high‑voltage battery pack or associated components, consistent with the recall involving thermal overload, internal shorts, and isolation failure. The vehicle is currently subject to an open recall instructing owners to limit charging to 90% and charge only outdoors due to fire risk. The repeated failures create a safety hazard due to potential thermal events, loss of propulsion, and inability to safely charge the vehicle. The problem has been confirmed by the dealer multiple times. Despite this, the dealer is attempting to charge for repairs that appear directly related to the recall defect, and no permanent remedy has been provided.

This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," directly contradicting active NHTSA Campaign 26V067000 (H570) documentation. JLR federal filings state that the final physical remedy (H572) is still under development and that instructions to park outside away from structures remain actively in effect.The manufacturer is actively misrepresenting the safety metrics of an uncorrected high-voltage battery fire risk to consumers. Furthermore, because I reside at [XXX] —a high-density neighborhood heavily vulnerable to fire spread and directly adjacent to the active Palisades wildfire zone—complying with the "park outside away from structures" mandate while holding the car is a physical impossibility. JLR Corporate is actively denying necessary safety accommodations, exposing the consumer and public to severe fire liability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Jaguar I-Pace. The contact stated that while operating the vehicle, warning messaged had displayed and the vehicle was later driven to the local dealer. The contact was informed that the VIN was not included in the NHTSA Campaign Number: ( ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 38,700.