2017 Jeep Cherokee

Hello, I am writing to follow up on an issue I reported a month ago regarding an unaddressed recall on my 2017 Jeep Cherokee. The vehicle is currently not drivable due to significant consequential damage to the transmission caused by a failed Power Transfer Unit (PTU). I purchased this vehicle nine months ago at 51,000 miles and have driven it fewer than 5,000 miles since. The PTU failure has led to the following severe mechanical issues: - Stripped Transmission Output Shaft: Due to wear on the differential input splines (associated with NHTSA Recall 20V343 / Manufacturer Recall W47), the transmission's output shaft has been stripped. Consequently, replacing the PTU alone will not resolve the issue, and the transmission requires repair or replacement. - Debris Contamination: Metallic shavings from the damaged PTU gears have entered the interconnected mechanical linkages of the gearbox. - Loss of Power and Park Function: The internal break caused the transmission to disengage from the differential, resulting in a loss of motive power and a complete failure of the PARK function, creating a roll-away hazard. Given that this critical recall was never performed prior to these failures, I request that this matter be escalated and addressed immediately. Please let me know the next steps for resolving this issue and covering the required repairs.

There was a leak in my trunk that completely shorted out my electric parking break module. My safety and others safety were put at risk because the emergency break was turning on automatically and I could not control it. I noticed it blinking and quickly pulled into a parking lot where the brake went on. I couldn't move the car at that time it took me a couple attempts to get the emergency brake off. I managed to get the car moving and went right back home where then the emergency brake turned on again. I ended up having to call a tow truck. This easily could've been worse if I made the decision to continue on my route that day because the emergency brake was turning on automatically. I took my car to an auto shop who determined with photo evidence that my electric parking brake module was filled with water. They noted "Shorted module Full of water due to trunk water leak. Needs module replacement and connector repair with reprogram. Trunk leak needs to be addressed." A small warning light appeared on my dashboard when the issue started. There was no prior warning lights or problems with the car. I had just gotten my car inspected a few days prior and passed inspection with no issues. I didn't notice the leak until after my emergency brake stopped working. That's when I began to investigate my car and found water in my spare tire compartment.

I was stopped at a red light. When the light turned green, I took my foot off the brake and pressed the accelerator. bI heard a loud cracking/crushing noise coming from underneath the vehicle. When I tried to accelerate, the Jeep would not shift properly into gear. The engine revved, but the vehicle did not accelerate normally / did not move as it should. The Jeep was essentially no longer able to transmit power normally, so I stopped driving it. The important sequence is: red light-green light-released brake-pressed accelerator-loud cracking/crushing noise underneath-Jeep wouldn't properly engage/shift- engine revved- vehicle accelerated normally.

PTU failed on my 2017 Cherokee Jeep. It should be involved in a recall BUT it is not and I’m paying out of pocket to this repair.

CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway, including [XXX] entering [XXX], the tracking telemetry completely losses spatial orientation. mapping the vehicle floating deep in blue water (Shenango River Lake), dropping road names, and issuing false audible "entering restricted area" alarms furthermore, the screen suffers a total hardware lock that prevents it from engaging automatic night-dimming code, creating a blinding cabin glare that severely obscures forward visibility during night-driving hours ( I must shut screen off). Certified factory diagnostics at [XXX] confirmed the unit is frozen on an obsolete version (version 10) that cannot be updated per manufacturer parameters due to legacy 3G lines. 2. BODY & COSMETIC DEFECTS: Extensive, undisclosed road paint slurry/overspray is baked into the wheel wells and lower molding, masking structural trim deterioration. A certified inspection by Tri-City Collision verified that a full body restoration is required-including the total replacement of factory fender flares ,splash shields, and lower texture bumpers-totaling 2,742.75 3.BRAKES & SUSPENSION DEFECTS: Delivered from stagging hub ([XXX]) with pre-existing severe front-end mechanical and safety failures, independent certified mechanic at Marstellar Auto had to immediately replace both front rotors and right-front strut assembly to eliminate a dangerous highway driving wobble to restore basic steering stability replaced worn rear rotors as well SUMMARY: the vehicle was marketed as clearly "passing" items 67,87,113, and 116 on dealers active checklist Investigation open with PA AG ([XXX]) AND pa dept. OF state ( [XXX]_[XXX]) I took delivery 7/1/2026 and called Carvana with hours INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prior to this failure. I managed to get the vehicle checked at a corner shop and was told the PTU recall is the issue and that it failed and to tow it to the dealership. I towed it to Luther Brookdale Jeep and Dodge in Brooklyn Park, MN and they claim to not know how to fix or even diagnose the problem and are not being forthcoming with any information.

The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered for the repair. The contact was scheduled a new appointment; however, parts were still not available. The owner received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 89,117.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after further inspection, the contact was informed about the PTU recall and referred the contact to the dealer for assistance. The vehicle was taken to the local dealer for NHTSA Campaign Number: 25V011000 (Power Train). The vehicle had not been diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 204,000.

The contact owns 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH the vehicle lost automotive power, and the transmission shifted into a lower gear. No warning lights were illuminated, however a message appeared on the instrument panel "Service Shifter". The contact veered off onto the side of the road in order to restart the vehicle. The contact continued to drive the vehicle when shortly after the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as probable cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,801.

The vehicle unprompted shifted into 4wd and lost all propulsion. Revved high, but didn’t move. There is a recall that outlines the exact issues I experienced, but my VIN is not covered for a free fix. The recall is NHTSA Recall Campain 25V-011 (jeep campaing 01C) I have a child and the fact that my car broke down with her in it is terrifying. I purchased 4 new tires because I was told it was the tread on the tires was uneven. That wasn’t it. Took it to a transmission shop and they couldn’t find the issues please we really need help with this and it is not right that it isn’t covered. We purchase this vehicle only last year.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the PTU was failing. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall with a similar description; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure had occurred while traveling out of state. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,952.