FUEL/PROPULSION SYSTEM07/14/2026
The vehicle's passenger cabin continually has a strong odor smell after longer drives or after the vehicle idles for a longer duration in time. The vehicle was brought to Horne, KIA in Gilbert, AZ twice in June for same. Both times the service department stated they could not duplicate the problem and could not ascertain that it has anything to do with recall SC368. The problem continues at time of this writing (07/14/2026). The strong fuel odor is causing headaches to family and young children. The problem could not be reproduced but matches the SC368 recall. KIA Customer Service was contacted today, and they advised the only thing they can do is trust their authorized service department that there are no concerns (Horne KIA). I requested the matter be escalated, but my request was denied.
UNKNOWN OR OTHER07/09/2026
The rear sliding door on the driver's side was not locking. I took it to the dealership and they have replaced the actuator, the wiring harness, and the IPM power module. None of this has fixed it. We now have a Kia special mechanic coming to [XXX] to take a look at it. I was told there are 19 other vehicles in [XXX] with the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM,SEAT BELTS07/07/2026
The contact owns a 2025 Kia Carnival. The contact stated that while parked in a bank drive-thru, the contact's son mentioned that his seat belt was stuck. The contact parked the vehicle in a parking spot and attempted to remove the seat belt; however, the seat belt retracted tightly around his abdomen as the lower half of his body was turning blue, requiring the contact's husband to cut the seat belt. The contact mentioned that it was discovered that all seat belts located in the rear row seats failed. The contact stated that several unknown warning lights were flickering on and off back in April. The vehicle was taken to a dealer, where it was diagnosed that all the third-row rear seat belts had failed and needed to be replaced. The vehicle was repaired by replacing the seat belts. The manufacturer was notified of the failure and informed the contact that the seat belts were replaced and that the vehicle was ready to be picked up. The approximate failure mileage was 46,000.
CHILD SEAT07/01/2026
The contact owns a Chico Car Seat, Model Type: Fit 360, Model Number: 08087216240070, Manufactured Date: December 2025, and used in a 2025 Kia Carnival. The contact stated that the magnetic chest clip failed to remain closed as needed. The manufacturer was contacted and provided a replacement chest clip. The manufacturer stated that the chest clip operated as designed and was designed to come apart. The contact was concerned that the replacement chest clip was defective, and in the event of crash the car seat would not perform as intended. The contact requested a nonmagnetic chest clip from the manufacturer.
ELECTRICAL SYSTEM06/29/2026
**Vehicle:** 2025 Kia Carnival **Current Mileage:** Approximately 18,000 miles I am reporting a serious and ongoing safety defect involving the center LCD display in my 2025 Kia Carnival. The problem began immediately after the vehicle's first scheduled service at an authorized Kia dealership and has continued ever since. The center LCD screen intermittently flickers and then goes completely blank while I am driving. When this happens, the rearview camera image is also lost while the vehicle is in Reverse, leaving the display completely black and preventing me from seeing behind the vehicle during backing. This creates a significant safety hazard and increases the risk of striking a pedestrian, child, vehicle, or other object. The display failure while driving is also extremely distracting because critical vehicle information and functions become unavailable. I have taken the vehicle to authorized Kia dealerships multiple times for warranty repairs, but the defect remains unresolved. The LCD display has been replaced, yet the problem continues to occur. The dealerships have kept my vehicle for extended periods during several repair attempts without permanently correcting the issue. Service dates include: * September 9, 2025 * March 10, 2026 * March 18, 2026 * June 1, 2026 The issue is intermittent but repeatedly occurs without warning. I transport my family, including infants, in this vehicle, and I am extremely concerned about their safety and the safety of others. Losing the backup camera and display while reversing or driving creates an unacceptable safety risk. I believe this may be a safety-related defect affecting the vehicle's display system. I respectfully request that NHTSA investigate this issue because multiple warranty repair attempts, including replacement of the display, have failed to resolve the defect.
FUEL/PROPULSION SYSTEM06/11/2026
We purchased this vehicle toward the end of 2024. Within the first 10 months, there were two major recall issues with this vehicle. The recalls were for the 2nd row seating becoming detached from the frame of the vehicle and the other recall was for the computer logic board having the chance of dying and/or frying. These recalls were less than 10 months since date of purchase. There is now another National Recall on this vehicle that was initiated on April 10, 2026. We are a non profit organization and this vehicle is part of our necessary fleet. We called the dealership and was told to bring it in. We brought it in the following week and was told they were not notified yet of a recall. We were told to call back in like 2-3 weeks. We then called back three weeks later and were scheduled to bring the car in for repair. When we arrived at the dealership, we were told "Oh we don't have the parts to fix this. Call back in a few weeks." We waited another three weeks and called back and were scheduled to bring the car in for repair. Now today (June 11, 2026) I went to the dealership and was told once again..."Oh we don't have the parts. Call back in like a month." Now, this recall states that the car should not be driven as the fuel leak is a high chance for a fire. We are desperately trying to have this taken back to the dealership as a lemon car because after we bought this car there have now been three emergent recalls on this car. We paid a lot of money to be able to use this vehicles for our non profit work and over an 18 month period, the car has been out of service for well over 6 months. Dealership seems unable or unwilling to help us. Dealership is: Mark Kia 3333 N 89th St. Scottsdale, AZ 85251
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE05/28/2026
We have been having persistent safety issues with this vehicle. The issues have ranged from unsecured gas cap to loss of power. We’ve also had severe transmission issues where the car will not shift out of first gear. This happened on the Garden State Parkway and nearly caused an accident as the car wasn’t able to go above 27 mph safely.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE05/27/2026
For the third time the 2025 KIA Carnival Prestige I own lost power while driving on the interstate! Without warning, the vehicle would no longer respond to the accelerator pedal. No matter what I did I could not get the vehicle to accelerate past 35 mph. The minimum speed limit on the interstate is 45 mph. I had to immediately engage my hazard lights and make my way over to the shoulder of the road from the passing lane. This was a dangerous situation for me and my family and others on the highway. Warning lights came on, check engine light, charging system, and a maintenance service message. Driving in Sport mode, Smart mode, nor Econo mode could change the negative situation. This took place multiple times during the final leg of my last trip to [XXX] , extending for over 120 miles. This is a very unsafe, unreliable vehicle, that should never be driven on public roadways… especially not highways nor interstates. Three negatively, traumatic experiences is ENOUGH!!! I’m DONE!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
SEATS05/20/2026
The contact owns a 2025 Kia Carnival. the driver seat automatically pushed on the rear passenger driver side seat that had a minor occupant in a child seat. The seat was able to move forward with the seat adjustment buttons. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage 20,000.
FUEL SYSTEM, GASOLINE05/13/2026
The contact owns a 2025 Kia Carnival. The contact received the recall letter for NHTSA Campaign Number: 26V320000 ( NA) The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
UNKNOWN OR OTHER05/12/2026
Passenger sliding door failed to detect my son and closed completely on his arm. The doors will push the kids and don’t detect even adults at times. He now has a buckle fracture that they are concerned is a full fracture in both bone on his forearm. He is [XXX] old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM05/11/2026
The contact owns a 2025 Kia Carnival. The contact’s daughter stated that while driving approximately 10 MPH, the vehicle unexpectedly lost motive power with no warning lights illuminated. The vehicle failed to restart and was towed to the dealer. The dealer informed the contact that the battery solenoid needed to be replaced; however, the vehicle was not diagnosed or repaired. The contact stated that the failure recurred on multiple occasions. The vehicle was taken to the dealer several times. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,200.
Showing 12 of 119 complaints.
