2019 Lincoln MKT

ISubject: Urgent Safety Complaint – Delayed Recall Repair, 2019 Lincoln MKT, Driver-Side B-Pillar Trim Applique To Whom It May Concern: I am submitting this complaint regarding the prolonged failure to obtain a recall repair for my 2019 Lincoln MKT through Bill Knight Lincoln in Tulsa, Oklahoma. The circumstances surrounding this recall have gone well beyond what I consider a reasonable timeframe and have resulted in a serious safety incident, ongoing inconvenience, and concerns about additional damage to my vehicle. In December 2025, I received notification that my vehicle was subject to a recall involving the B-pillar trim appliques located behind the front doors on both sides of the vehicle. More than ten months later, approaching eleven months, Bill Knight Lincoln continues to tell me that the necessary replacement parts are unavailable. Unfortunately, this is not simply a matter of waiting for a repair. While driving on an Oklahoma turnpike, the driver-side B-pillar trim applique broke loose from my vehicle, slammed into my rear window, and shattered it. Nearly all of the broken trim, with the exception of the small portion still attached to the electrical wiring, flew backward into oncoming traffic and toward other vehicles. This created an extremely dangerous situation for me and potentially for other motorists. The incident could have resulted in a serious collision or injury. What makes the dealership's continued explanation particularly troubling is that I independently called Bill Knight Lincoln and inquired about purchasing the same replacement part as an ordinary retail customer. During that call, I was told the part was available, and I was quoted a price. This directly conflicts with the repeated statements I have received when attempting to have my recalled vehicle repaired. I believe this discrepancy warrants investigation and a clear explanation.

The contact owns a 2019 Lincoln MKT equipped with Nokian Tires, Tire Line: Nokian One HT, Tire Size: 255/45/R20, DOT Number: T431312. While the contact's wife was driving at an undisclosed speed, the vehicle was driving abnormally rough. The contact stated that upon inspecting the vehicle, the contact became aware that all four tires had cracks in the center tread. The contact stated that some of the cracks were excessive. The vehicle was taken to the independent mechanic where the tires were purchased, and all four tires were replaced. The tire failure mileage was approximately 30,000. The vehicle failure mileage was approximately 103,937.

The contact owns a 2019 Lincoln MKT. The contact received notifications of NHTSA Campaign Numbers: 25V827000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Lincoln MKT. The contact stated that the third brake light plastic enclosure was cracked and detached. The windshield wiper vent screen had deteriorated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were on back order. The vehicle was taken to the local dealer, where the brake light was replaced under warranty, but the failure recurred a year later. The windshield wiper vent screen and B-pillar trim were replaced previously. The manufacturer was contacted, but no assistance was provided. The contact filed a complaint with the Pennsylvania Attorney General. The failure mileage was approximately 10,000.

The contact owns a 2019 Lincoln MKT. The contact stated that the back-over prevention camera was inoperable 95 percent of the time. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and confirmed the recall status. The failure mileage was approximately 120,000.

The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact stated that while reversing, the rear-view image was distorted, which created a hazard for the driver. The failure mileage was 125,000.

The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V827000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the driver’s side B-pillar trim had detached along with the keyless entry keypad. No warning light was illuminated. The vehicle was taken to the dealer, where it was confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

back up camera is fuzzy or not working at all causing a safety concern

The contact owns a 2019 Lincoln MKT. The contact received a notification of NHTSA Campaign Number: 25V827000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 50 MPH, the passenger's side door B-pillar trim detached. The vehicle was taken to a local dealer, where it was repaired at the consumer's expense; however, the failure reoccurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

The contact owns a 2019 Lincoln MKT. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Lincoln MKT. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION) and 25V827000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that a B-pillar trim had detached and fallen off the vehicle, and the back-over prevention camera malfunctioned while operating. The vehicle was not repaired. The failure mileage was approximately 85,000.