2022 Mitsubishi Outlander

I am writing to escalate a severe safety violation by my dealership regarding my 2022 Mitsubishi Outlander. My infotainment screen is freezing and looping black, which leaves me without a functioning rearview safety camera. I brought the vehicle in for Safety Recall SR-25-001 (NHTSA Campaign 25V369), but the software update failed. The dealership is now refusing to order a replacement radio unit, claiming my car is "not covered due to mileage." Safety recalls do not have mileage limits, and this defect is explicitly covered under TSB 2554002 (the 7-year, unlimited-mileage warranty extension for 2020–2022 Outlander touchscreens). I have tried calling 3 times and went in person twice with zero resolution. I need a corporate case manager to immediately contact the dealership and authorize a full hardware replacement.

The contact owns a 2022 Mitsubishi Outlander. The contact stated that there was a strong odor of gasoline odor inside the cabin, causing the driver and passengers to experience nausea, and the windows needed to be opened while driving the vehicle. The contact stated that the failure was intermittent and occurred after refueling the vehicle. The manufacturer was notified of the failure by phone and informed the contact that the issue was unknown. The vehicle was taken to the dealer, where the contact was informed that an unknown fuel system part needed to be replaced and that a recall associated with the failure would soon be issued. The dealer later contacted the vehicle owner and offered to perform the fuel system repair free of charge; however, the contact was informed that the coverage was contingent upon paying for several unrelated repairs. The contact declined the repairs due to the cost.

While operating my 2022 Mitsubishi Outlander, a strong raw gasoline odor began entering the passenger compartment through the HVAC vents. The odor is present while driving but becomes significantly stronger when the vehicle is stopped and idling. After the engine is turned off, the gasoline odor gradually improves. The condition has occurred repeatedly. I am concerned about occupants being exposed to gasoline vapors inside the passenger compartment and the potential safety risk associated with fuel vapors being present during normal vehicle operation. I contacted a Mitsubishi dealership regarding the problem. The dealer advised that the only open recall currently showing for the vehicle is an unrelated software recall. The fuel odor has not yet been diagnosed or repaired by the dealer. Mitsubishi has issued Technical Service Bulletin TSB-25-17-001, “In-Cabin Fuel Smell When Vehicle Is Idling or Being Driven,” for 2022-2024 Outlanders. The bulletin describes fuel evaporation causing an in-cabin fuel odor associated with the location of the canister vent and provides a repair procedure involving the fuel filler tube assembly and vent location. There were no warning lights associated with the condition and no crash, fire, or injury. The vehicle is available for inspection.

The hood on my 2022 Mitsubishi Outlander has visibly fluttered, shaken and bounced while driving since I purchased the vehicle used on March 15, 2024, with approximately 80,000 miles. This has been an ongoing condition throughout my ownership, not a single isolated incident. The movement is especially noticeable at highway speeds and can be clearly seen from inside the vehicle while driving. I am concerned that the amount of hood movement could present a safety risk while the vehicle is being operated. I contacted a Mitsubishi dealership regarding the hood flutter and was told they were not aware of this issue. The condition has not been repaired or corrected. Mitsubishi has issued multiple technical service bulletins addressing hood flutter on the 2022 Outlander. Mitsubishi technical information describes hood flutter and bouncing while driving and includes repair procedures intended to address the condition. More recent Mitsubishi technical information also addresses insufficient hood reinforcement on certain 2022 Outlanders and the use of a reinforced hood. There have been no warning lights associated with the condition and no crash, fire or injury. The vehicle is available for inspection. I have video documentation clearly showing the hood visibly fluttering and bouncing while the vehicle is being driven.

Strong Gas smell coming into can of car and through air vents when ideling

Since the first summer of ownership, a strong gasoline odor enters the passenger cabin. It is worst above roughly 100F ambient, a daily condition in southern [XXX], and is present while driving, while idling with the A/C on, and while the vehicle sits parked. The odor is strong enough that the vehicle cannot be parked in an attached garage in summer because fumes enter the house. A small child rides in this vehicle daily and breathes these vapors in an enclosed cabin. Repairs directed at this problem have been performed seven times since July 2023. The rear vent hose was rerouted. The fuel filler pipe was replaced under factory technical service bulletin TSB-25-17-001, fuel smell in cabin during idling, with the cause recorded as fuel smell from rear evap vent pipe positioning. The cabin filter was replaced and the A/C deodorized, the order stating the work was to help get rid of excess fuel smell from previous repair. A fuel line breather hose was ordered and later installed, the technician recording that the rear vent valve on the fuel filler neck was causing the smell in the cabin. A three-day inspection recorded no fuel smell below 90F but slight smell present after the vehicle sat in the sun at 98F. Most recently the fuel filler neck was replaced again under the bulletin with manufacturer authorization, the repair order stating CONFIRMED CONCERN, fuel smell coming from inside cabin when engine idling and A/C on. The odor was present again the same day that most recent repair was completed and it remains present now. The affected components are available for inspection. No warning lamps have appeared at any point. The manufacturer has an open customer case on this vehicle. Dealer inspections report no visible fuel leak, but the odor has never been eliminated after seven attempts over three years. A second owner of the same model year reported the identical problem to me at the same dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After pumping gas there is a strong smell of gasoline in the vehicle. This is a safety issue for anyone in the vehicle inhaling the fumes. It seems to get stronger when the vehicle is on (for instance at a stop light) the dealership acknowledge this was more common for the 2024 and 2025 models and only a service alert. Vehicle has been inspected by a service tech. No warning lights are on.

The front and rear backup cameras on my 2022 Mitsubishi Outlander have completely failed, leaving me with a blank, black screen. This creates a severe safety hazard when parking and reversing. My vehicle's VIN explicitly shows an active "Remedy Status: Repair Available" on the official Mitsubishi portal for safety recalls SR-25-001, SR-23-001, and SR-22-003.The local dealerships claim the recall was already completed in April. However, if the safety issue was truly and permanently fixed, the "Remedy Status" column would match and say "Completed." Instead, the manufacturer's live system explicitly says "Repair Available," proving my vehicle is legally owed the updated software fix.Despite this clear safety status, Jeremy Franklin Mitsubishi (demanding 182) and Northtowne Mitsubishi (demanding 169) are refusing to perform these safety repairs unless I pay an out-of-pocket diagnostic fee. Mitsubishi Corporate Customer Relations has also refused to stop the dealerships from imposing these illegal financial barriers on an open federal safety recall

Make and Model of my car was recalled for a faulty Fuel Pump System, however my car was never listed as being one of those recalled, my fuel has now gone out due to this and I should be able to have this repaired. Car stalled in the middle of a busy intersection, will work once jumped, battery and alternator were both tested.

While putting my car in reverse my backup camera froze and then went completely black. I have tried the hard and soft reset with no luck. You can hear the infotainment system trying to load over and over again with a black screen. While researching, I see there was a previous recall for this exact problem that required a software update which mine had right before I bought it used less than a year ago. If the update did not work or only worked temporarily, the unit had to be replaced. I’m not getting anywhere with my dealership for help. They offered to sell me a $5,000 unit or told me to buy an extended warranty for electronics, wait a month and file a claim. I find it hard to believe that this is not related to recall. I had a 13 year old Nissan pathfinder before his and my backup camera/screen was still going strong.

2 issues contributed to accident: 1st - Vehicle did not go into Park when button on gear shift was pushed. Driver did not notice that vehicle remained in Drive and exited the vehicle. 2nd - Vehicle did not automatically engage the emergency brake/park mode it is designed to do when Vehicle is in drive and driver door opens. As a result, Vehicle began to roll forward. Driver was knocked down and fell to ground and Vehicle ran over her legs, coming to a stop with the rear Driver side tire on her leg.

I’ve had it looked at twice at two different places and they don’t see anything wrong with it but when you hit bumps, especially going high rate of speed, it feels like you’re gonna lose control of the backend. When I looked online, there’s multiple people with the exact same issues and they take it in and they see that everything‘s tight and nothing’s worn out but even my daughter doesn’t like driving our car going down the highways because it feels like you’re gonna lose control. My car doesn’t even have 50,000 miles on it and I just bought it. The back end feels like it kicks out to the side.