TIRES07/14/2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar Go, Tire Size: 225/60/R17, DOT Number: [XXX]. The contact stated that while adding fluid to a reservoir under the hood, the contact discovered that the four tires were dry-rotted on the inside of the tread. The vehicle was taken to the local dealer, where the tires were purchased, and it was diagnosed that the tires needed to be replaced. The tires were not replaced. The manufacturer was notified of the failure. The vehicle was taken to another dealer, Shults Subaru (311 Fluvanna Ave, Jamestown, NY 14701); and the dealer informed the contact that the tires needed to be replaced. The tires were not replaced. The vehicle failure mileage was approximately 10,100, and the tire failure mileage was approximately 9,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TIRES07/13/2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, DOT Number: (N/A). The contact stated that while the vehicle was at the dealer for maintenance, the contact was informed that all four tires were cracked and were dry-rotted. The contact stated that the vehicle had been serviced by the same dealer six months prior to the failure, and that the tires had light to moderate wear. However, after driving for 5,000 miles, the contact was informed that the tires needed to be replaced. The tires had not yet been replaced. The manufacturer was made aware of the failure. The failure mileage was 22,243.
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE07/12/2026
While driving at highway speeds in the passing lane, the vehicle’s adaptive cruise control with EyeSight malfunctioned. The system suddenly emitted a forward‑collision warning beep even though the lane ahead was completely clear. Immediately after the warning, the brakes engaged forcefully on their own, causing abrupt and unexpected deceleration while overtaking another vehicle. This created a significant safety risk to us and surrounding drivers, as the vehicle slowed rapidly in active traffic without any legitimate hazard. In addition to the sudden braking events, there have been multiple instances where, while adaptive cruise control was active, attempts to decelerate using the steering‑wheel control button either did not respond or behaved unpredictably. On one occasion, pressing the deceleration button caused the vehicle to accelerate instead. These inconsistent control responses further increased the risk of losing safe control of the vehicle. The vehicle is available for inspection upon request. The problem has not yet been reproduced or confirmed by a dealer or independent service center, and the vehicle has not been inspected by the manufacturer, police, or insurance representatives. The only symptom prior to each event was the forward‑collision warning beep immediately before the brakes activated.The underlying cause remains UNKNOWN.
VISIBILITY06/25/2026
THE DRIVERS SIDE MIRROR VIBRATES AT HIGH SPEEDS & ON UNEVEN ROADS. THE CARS & LP'S ARE VERY DISTORTED CAUSING A SERIOUS SAFETY ISSUE. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THIS ISSUE & A CLASS ACTION SUIT HAS BEEN FILED IN TEXAS. I TOOK IT TO THE DEALER TWICE & THEY STILL CAN'T RESOLVE THE PROBLEM.
UNKNOWN OR OTHER06/06/2026
Radio/Infotainment system popped up a over-the-air In-Vehicle Messaging (IVM) alert for SiriusXM advertisement. This in-motion ad force them to take their eyes off the road just to hit "Dismiss" resulting in missing a critical navigation turn in an unfamiliar location. This seems to happen every few months. The vendor does not offer a way to make these driver interruptions stop. I later called the number on the screen and they do not have a way to Opt Out of the IVM advertisements since I am not a California resident protected by CCPA.
UNKNOWN OR OTHER06/04/2026
My issue is with Sirius XM advertisements popping up on the screen while I'm driving, it is very distracting and seems unsafe especially when I'm using navigation apps on my screen trying to navigate the city. The message on the screen does have a phone number that says "Limited-time SiriusXM offer available through 6/30. Call 866-635-2495 for info/vehicle msg opt-out" but when I called the number they said it was physically impossible for them to opt me out and recommended I purchase a new in car stereo to address the issue. Which is completely outrageous because the car is a 2024 and basically new still. I asked to speak to a manager and they were unable to do anything to address it despite the message sating call to opt-out.
VISIBILITY/WIPER04/05/2026
While driving home from the grocery store I heard a shattering sound. I was about 2 miles from home. When i got home I opened the rear hatch to see the rear quarter glass window shattered. I was driving 35 mph with no cars around me. I was shocked to see the window like that. I have read that subaru has had problems in past crosstreks with this same issue. Since it was yesterday and also Saturday I have not been able to talk to the subaru dealership about it.
AIR BAGS,SEAT BELTScrash03/25/2026
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.
POWER TRAIN,ENGINE03/19/2026
The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some instances the vehicle fails to restart properly after coming to a stop. These issues create a serious safety risk, especially when driving in traffic or attempting to merge, as the vehicle does not respond as expected. The condition is unpredictable and has occurred multiple times. Despite repeated repair attempts, the manufacturer has been unable to diagnose or repair the defect. The problem continues to occur and significantly affects the safety and reliability of the vehicle. This issue poses a serious safety hazard to the driver, passengers, and others on the road.
TIRES03/16/2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, and DOT Number: (N/A). The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that the remaining three original tires were dry-rotted in the middle of the tire. The dealer informed the contact that the tires needed to be replaced. The manufacturer was contacted and confirmed that the tires needed to be replaced and that the dealer would send the defective tires to the tire manufacturer for examination and reimbursement consideration. The tires were not yet replaced due to the cost. The tires were original tires. The vehicle and tire failure mileage was 19,200.
ENGINEfire02/20/2026
The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000.
SERVICE BRAKES02/18/2026
On 2/5/2026, my "brake booster" failed while trying to leave the parking lot of a restaurant. When I put car in reverse I had my foot on the brake, I heard an usual sound and quickly realized the brake was not holding as I was moving backward. I had to reapply brake pressure HARD in order to stop, once while backing up and once again to pull forward so I wasn't blocking anyone from maneuvering around me. I was towed to Hanania Subaru where they identified the "brake booster" failed. My vehicle is ready today, 2/18/2026 to pick up and I'll return the Subaru loaner vehicle. Apparently the problem was an electronic failure code and replacing the brake booster was all that was needed. Fortunately, I was not driving in traffic when it failed and I'm told this type of failure is extremely rare. I do appreciate the ability to document this potential hazard to NHTSA.
Showing 12 of 107 complaints.
