2018 Subaru Outback

The multimedia device/infotainment system (Harman-Kardon) which controls the radio, navigation maps, back-up camera, etc, is again showing issues with the screen, "delamination," which causes the radio channels to change irradically, causing distraction and confusion when driving. This issue was found and RECALLED years ago, and this car's original radio was replaced in early 2023 with what seems to be the same exact style of equipment. Once again, this replacement radio is doing the same, delamination is visible on the screen, stations changing irradically, BEEP BOP BOOP BOP tones, irritation and distrtaction! I believe it could be caused by the heat of summer and the angle of the screen on the dashboard... but cars are out in the sun all the time, how often does this happen to other vehicles? I now just try to ignore it. Even with turning the radio off, it comes back on somehow, so it's volume knob is always kept turned down. I still have access to the map and back-up camera, but for how long? This safety equipment is undependable, and, although I knew how to drive before such conveniences were available, it is a distraction when driving.

SUMMARY OF SAFETY DEFECT: The vehicle exhibits severe, premature corrosion and rust perforation of the front subframe (crossmember) assembly. This structural component is deteriorating at an accelerated rate, compromising the vehicle's structural integrity. This was confirmed at a Subaru dealership and as a result has failed NY annual inspection. SAFETY RISK & HAZARD ASSESSMENT: The front subframe is a critical load-bearing structural component responsible for securing the vehicle's front suspension, steering rack, and lower control arms. Severe corrosion and rot in this area create an imminent risk of structural failure, specifically the potential separation of the lower control arms while driving. Such a failure directly impacts steering stability and vehicle tracking, creating a catastrophic hazard that could result in a sudden loss of vehicle control, an inability to steer, and an increased risk of a severe motor vehicle accident. The dealership has issued an itemized repair estimate of $2,900.00 to replace the structurally compromised subframe assembly.

The touchscreen has delamination and ghost touching of the apps. I spoke with my dealer and was first told it was covered by Subaru to replace, as it was a known issue, but when I took my car to the dealer, I was told I would have to pay around $1,500 to have it repaired/replaced. The ghost touching of the screen is so bad and consistent that it is very distracting while driving. It makes a beep sound for every ghost touch. Yesterday it phoned someone from my phone's address book. You can not use the screen for maps or destinations. 95% of the time the screen does not respond to my touch. I can not get the screen to do what I need it to do. I am at the mercy of the 'ghost' and what it selects. I find this dangerous while driving because you need to look at the screen and try to stop the ghost from touching selections. This is distracting, and I can't stop whatever the ghost is selecting on my screen. The radio/screen will not shut off - I have no choice but to put up with the problem. My dealer said 'when I can't stand it anymore, I should consider having it replaced at my expense." It is currently around 13 months that I have put up with this nonsense, because of a delamination issue that is a known issue. Shame on Subaru for allowing this to go on.

The 8-inch Gen 3 Harman STARLINK touchscreen is delaminating/bubbling. It registers phantom touch inputs and becomes unresponsive on its own while the vehicle is in motion, changing audio, navigation, and system settings without driver input. If a phone is ever attached, the screen will randomly calling phone numbers. These unintended inputs and lockups are an extreme distraction hazard while driving. This is a known defect previously covered under Subaru's extended warranty and the Udeen settlement, and now covered to 8 years/150,000 miles on 2019–2023 models. No crash or injury has resulted. These issues began many years ago (at least as early as 2020), when the car still belonged to my mother. Since the car was transferred to me last year, it has only gotten worse and the phantom inputs are sometimes constant and are an extreme distraction.

Infotainment unit in my 2018 Subaru Outback has had a recurring freeze/black-screen defect since new, and it directly affects the backup camera display and interaction with EyeSight safety features, creating a rear-visibility hazard while reversing and a driver-distraction hazard while underway. Documented history: On 6/4/2018 at 6,071 miles, the dealer proactively installed a radio software update with no complaint from me, indicating Subaru was already managing known issues with this head unit. On 9/21/2018 at 13,487 miles, I reported the radio was still blacking out after that update; the dealer found the radio inoperative, physically replaced the audio unit, and filed a failure report with the vendor. On 3/18/2019, the dealer performed Service Campaign WUA86 (head unit software reprogram) and completed Recall WTW82. On 3/16/2020, I returned with the same failure, the service record states my complaint verbatim: "the speakers will buzz and the infotainment center go black and reset itself", and the dealer performed another head unit software reprogram. This visit fell within the active HK Gen 3.0 Warranty Extension coverage window (1/1/2020–2/27/2023), a warranty extension tied to a related class action settlement (Udeen v. Subaru of America, Case No. 1:18-cv-17334) covering this exact head unit generation. Subaru also issued Technical Service Bulletin 15-228-18R specifically for "Display Screen Freeze-Up or Black (Blank) Concerns" on this head unit, confirming the defect was known and documented internally. Despite one full hardware replacement and multiple software reprogramming attempts across four documented visits from 2018–2020, the defect was never permanently resolved. The infotainment screen now has delamination, continued freezing, unresponsive/phantom touch input ("ghost touch"), Bluetooth failure, and navigation failure. Because this system controls the backup camera display and interacts with EyeSight, an unpredictable freeze or blackout is unsafe.

The car started to make very loud engine noises and then the engine completely failed. The car was no longer able to accelerate and lost the ability to go in both forward and reverse. Luckily, my son had just arrived home when the car completely lost power, but it began to have acceleration issues as he was driving home. No warning lights came on until after the car had completely failed. Less than a week prior to the incident, the car had an oil change and inspection by the dealership and no issues of concern were noted. The car was towed to the dealer. The technician said that the oil contained metal shavings, indicated an engine block failure.

I was driving on the highway going 70 MPH when the hood latch suddenly came unlatched. The hood flew up and smashed into the windshield, blocking my view. I was able to slow down and pull onto the shoulder, but there was damage to my hood, windshield, rear view mirror, body panels, sunroof, roof, and trim.

Infotainment screen is delaminated and doesn’t work

I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback). The touchscreen has developed visible "bubbles" under the screen lamination, with lines and bubbling appearing beneath the surface of the display. As the weather got warmer, the issue worsened, and the screen constantly registers false touch inputs (“ghost touches”) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own. The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing. The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction. Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear. I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. This is my fist Subaru, I cannot believe how many times I have heard that this is a "common issue" and yet Subaru will not admit fault. This is a worse distraction than texting and driving and should be approached with the same respect when it comes to safety.

The infotainment touchscreen in my 2018 Subaru Outback has developed severe internal delamination and persistent phantom or ghost touches. The screen randomly changes navigation routes, places telephone calls, changes audio selections, and moves between menus without driver input. These events create substantial distraction while the vehicle is moving. The condition has now progressed to the point that the rear backup-camera image is obscured and cannot be reliably viewed when the vehicle is placed in reverse. The camera activates, but the defective, delaminated display and make the image unusable. Subaru previously extended warranty coverage for the Harman Gen. 3 head unit under Service Bulletin 15-263-20, but Subaru has denied my request for replacement. This creates a risk of a backing collision because the driver cannot reliably use the rearview image. It also creates continuing driver distraction from uncontrolled navigation, audio, and telephone activity. No collision has occurred to date, but the system has caused repeated distracting incidents and can no longer be relied upon for rear visibility.

2018 Subaru Outback Infotainment center glass delamination causing the system to come on by itself start malfunctioning switching between channels or apps and potentially startle / distract the driver. Incident has been ongoing for over 8 months..

Engine cam carrier seals are leaking. Repair cost is $5,700 plus tax. Vehicle is well cared for and well maintained with only 96,000 miles The Subaru Manufacturer was contacted and will do nothing to fix and does not admit engineer defect nor manufacturing defect. Basically, 96,000 and needs a new engine. Please put out a national recall.