Open safety recalls, the components owners report failing most often, crash-test results and running costs for the 2004 Toyota Corolla, assembled from NHTSA and EPA records.
Everything on this page applies to the model as a whole. Run its VIN to decode that exact car, its engine, trim, assembly plant and factory equipment, alongside these records.
Open a VIN recordRecalls and complaints are filed against a specific model year, so figures differ from one year to the next even within a single generation. See every Toyota Corolla year.
32.4 mpg average · 23–45 range · EPA says 28
NHTSA lists 13 recalls for this make, model and year. Recalls apply to the model, so some may already be fixed on this specific car. A dealer can confirm from the VIN.
Issue: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Campaign 19V741000
Issue: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2002-2005 Lexus SC and Toyota Sequoia, 2003-2005 Toyota Corolla and Tundra, and 2003-2007 Pontiac Vibe vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will notify the Pontiac Vibe owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator with an alternate inflator, or replace the air bag assembly that includes an alternate inflator, free of charge. The recall began January 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371, Lexus customer service at 1-800-255-3987 or Pontiac customer service at 1-800-762-2737. Toyota's numbers for these recalls are J0A (Zone A Toyota), J0B (Zone B Toyota), J0C (Zone C Toyota), JLI (Zone A Lexus), JLJ (Zone B Lexus), and JLK (Zone C Lexus). Note: This recall includes vehicles that have had their air bag previously replaced under an earlier air bag campaign.
Campaign 18V883000
Issue: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2003-2008 Corolla, 2005-2008 Corolla Matrix, and Pontiac Vibe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. The air bag may not unfold as designed during inflation under high temperature conditions, possibly resulting in the air bag not inflating properly.
Risk: An improperly inflated air bag increases the risk of injury during a crash.
Remedy: Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag assembly or sub-assembly, free of charge. Toyota owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are K1Q and K0Q. Pontiac owners may contact GM customer service at 1-800-762-2737. GM's number for this recall is N192273760.
Campaign 19V627000
Issue: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2003-2004 Toyota Corolla vehicles manufactured December 28, 2001, to May 2, 2004, 2003-2004 Toyota Corolla Matrix vehicles manufactured January 6, 2002, to April 29, 2004, 2003-2004 Avalon vehicles manufactured June 5, 2002, to December 20, 2004, and 2003-2004 Pontiac Vibe vehicles manufactured January 18, 2002, to April 27, 2004. Due to electrical noise, a component in the air bag control module may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the air bags or the seat belt pretensioners increases the risk of an injury or crash.
Remedy: Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the air bag control module, free of charge. The recall began on August 24, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. GM issued an interim notification to owners on March 27, 2015. The recall began on August 24, 2015. Pontiac owners may call 1-800-620-7668. Note: This recall supersedes recalls 13V-029 and 14V-147. Vehicles that had a noise filter installed as the remedy for one of those campaigns need to have the air bag control module replaced under this campaign.
Campaign 15V043000
Issue: Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015 that they are recalling certain model year 2004 Sequoia vehicles manufactured August 18, 2003, to August 19, 2004, and 2003-2004 Tundra vehicles manufactured March 18, 2003, to August 25, 2004. On June 16, 2015, Toyota expanded the recall to include an additional 1,270,468 vehicles, including model year 2002-2003 and 2005-2007 Sequoia, 2005-2006 Tundra, 2003-2007 Corolla, 2003-2007 Corolla Matrix, 2003-2007 Pontiac Vibe and 2002-2007 Lexus SC vehicles. This is to address a safety defect in the passenger side frontal air bag inflator which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag. This recall addresses both the passenger side frontal air bags that were originally installed in the vehicles, as well as replacement air bags that may have been installed as replacement service parts. A replacement air bag may have been installed, as one example, if a vehicle had been in a crash necessitating the replacement of the passenger side frontal air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: 2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-285 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag. The recall began on July 13, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. Pontiac owners may call 1-800-762-2737. NOTE: This recall supersedes recall 14V-312 in its entirety.
Campaign 15V285000
Issue: Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015, that they are recalling 2005-2007 Lexus SC, Toyota Corolla, Corolla Matrix, Sequoia, and Pontiac Vibe, and 2005-2006 Toyota Tundra vehicles that were originally sold, or ever registered, in Florida, along the Gulf Coast, Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam, Saipan and American Samoa. On June 16, 2015 Toyota expanded the recall to cover an additional 769,055 vehicles, including certain model year 2002-2004 Lexus SC, Toyota Sequoia, 2003-2004 Toyota Corolla Matrix, Toyota Corolla, Pontiac Vibe, and Toyota Tundra vehicles, as well the vehicles covered by the May 13, 2015 notification in the portions of Georgia, Alabama, Louisiana, Mississippi and Texas that were not previously included. The inflators in the front passenger air bags are susceptible to rupture in the event of a crash necessitating the deployment of the front passenger air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: 2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-286 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the passenger side front air bag, free of charge. Owners may contact Toyota customer service at 1-800-331-4331. Toyota began the recall on July 13, 2015. Pontiac Vibe owners may contact GM at 1-800-762-2737. GM began the recall on June 29, 2015. NOTE: This recacll supersedes recall 14V-655 in its entirety. For vehicles located in the U.S. states not listed above, please see Toyota recall 15V-285 which covers all other U.S. states.
Campaign 15V286000
Issue: TOYOTA IS RECALLING 662,178 MY 2003-2004 COROLLA, COROLLA MATRIX AND PONTIAC VIBE VEHICLES EQUIPPED WITH POWER WINDOWS. THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS MAY LOOSEN AND COME OFF, CAUSING THE DOOR GLASS TO SEPARATE FROM THE WINDOW REGULATOR. DUE TO THE COMPONENTS BECOMING LOOSE AND POSSIBLY RATTLING, AN ABNORMAL NOISE MAY BE HEARD FROM THE DRIVER AND /OR FRONT PASSENGER DOOR WHEN OPERATING THE POWER WINDOWS.
Risk: THE DOOR GLASS MAY SEPARATE FROM THE WINDOW REGULATOR, BIND AND SHATTER DURING OPERATION OF THE POWER WINDOWS, CAUSING DRIVER DISTRACTION AND/OR INJURY.
Remedy: DEALERS WILL REPLACE THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS WITH NEWLY DESIGNED BOLTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 16, 2008 TO TOYOTA OWNERS. THE RECALL BEGAN ON MAY 21, 2008, FOR PONTIAC OWNERS. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371 OR PONTIAC AT 1-800-620-7668.
Campaign 08V162000
Issue: SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000
Issue: Toyota is recalling certain model year 2003-2004 Corolla and Corolla Matrix vehicles and 2003-2004 Pontiac Vibe vehicles. The supplemental restraint system (SRS) circuits are susceptible to internal shorting. The electrical short may create an abnormal current flow and increased heat which can damage the circuits. This could result in an inadvertent deployment of the front airbags and/or seat belt pretensioners.
Risk: Inadvertent deployment of the airbags or the seat belt pretensioners may increase the risk of injury and the possibility of a vehicle crash.
Remedy: Toyota will re-notify their owners who have already had their vehicles repaired with a noise filter, but did not receive a new airbag control module, and General Motors will re-notify theirs. Dealers previously installed a supplemental harness containing an electrical filter between the airbag control module and its wire harness, free of charge. Dealers will replace the airbag control module, free of charge. The recall began on March 13, 2013. The manufacturer has not yet provided a schedule for second notices. For more information, Toyota owners may call 1-800-331-4331 and Pontiac owners may call 1-800-620-7668.
Campaign 13V029000
Issue: DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Remedy: DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000
Issue: CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy: ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000
Issue: CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Risk: LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
Remedy: TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000
Issue: ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH FACTORY ALUMINUM ALLOY WHEELS, THE LUG NUT(S) MAY NOT SECURE THE WHEEL PROPERLY TO THE HUB ASSEMBLY DUE TO OVER-DRILLING OF ONE OR MORE OF THE FIVE LUG NUT HOLES ON THE ALLOY WHEEL. IF THE VEHICLE IS DRIVEN FOR AN EXTENDED PERIOD IN THIS CONDITION, THE LUG NUT(S) COULD POTENTIALLY LOOSEN.
Risk: IN THE WORST CASE, THE STUD BOLT(S) MAY FRACTURE, WHICH MAY RESULT IN THE SEPARATION OF THE WHEEL FROM THE HUB ASSEMBLY AND LEAD TO A LOSS OF VEHICLE CONTROL.
Remedy: DEALERS WILL INSPECT ALL FOUR FACTORY ALUMINUM ALLOY WHEELS AND, IF NECESSARY, REPLACE ANY FOUND TO BE OUT OF SPECIFICATIONS. OWNER NOTIFICATION BEGAN OCTOBER 27, 2003. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 03V366000
NHTSA frontal crash test
4 open NHTSA investigations into this model. Investigations come before recalls, so these are potential defects not yet covered by one.
Rated configuration: 2004 Toyota Corolla 4-DR.
The parts named most often across 506 owner complaints filed with NHTSA for this make, model and year.
29 crashes · 33 injured
18 crashes · 8 injured · 2 deaths
1 fire
2 injured
1 crash
1 crash
2 crashes · 1 injured
1 crash · 4 injured
Complaints are self-reported and skew toward problems people find alarming, so read this as where to look rather than as a defect rate.
4 complaint-reported fatalities on this model.
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with customers. Odometer freeze makes safe maintenance of car more difficult. Toyota apparently added a 9 year warranty extension because of its knowledge of problems but didn't notify owners. My 2004 vehicle would have been covered through 2013, but I was not given an opportunity to have the problem repaired under warranty. Toyota apparently knew this problem affected Corolla (up through 2008), Matrix & Vibe (1st generation) and 1st generation Prius cars. My car manual says that the odometer "shows the total distance the vehicle has been driven." My ability to continue safely using my car will be compromised when my odometer reaches 299,999 and Toyota chose not to warn and repair this defect which affects their customers, and our ability to safely operate our cars on the road. If I had known about the problem sooner I would have addressed it sooner. Toyota knew but chose to only address the issue on a case by case basis even though the cars were apparently designed with this defect which was hidden.
I received a "do not drive" recall for my vehicle in the mail because of defective air bags. The recall letter claimed that there have been twenty-eight confirmed deaths in relation to this recall. I entered Priority Toyota of Chesapeake, VA to address the issue. That was on Monday, April 6th, 2026. Even though there was a "do not drive" order on the recall, Priority Toyota of Chesapeake refused to give me a loaner vehicle. It is now Monday, April 13th, and Priority Toyota of Chesapeake has claimed that they are still waiting on an email to begin repairing the vehicle, which I need for transport. This is a formal complaint that Priority Toyota of Chesapeake, VA has failed to repair the recalls to the vehicle in a timely manner.
I am attempting to complete a manufacturer-issued safety recall involving my vehicle’s airbag system, which includes a “Do Not Drive” advisory due to the risk of airbag inflator failure. Despite multiple good-faith attempts, I have encountered repeated barriers at the dealership level that have prevented timely completion of the repair. I scheduled a service appointment with Culver City Toyota and clearly indicated I required a rental vehicle to leave my car. My confirmation stated “Arrangement: Rental Vehicle,” and the appointment was scheduled accordingly. When I arrived, I was told no rentals were available and that they are first-come, first-served. I was turned away and told to return another day. When I returned, I was able to leave my vehicle, but was asked how long I would need the rental without being given a repair timeline. Only after asking was I told the repair would take approximately two days. This was not communicated in advance, and given the prior lack of rental availability, it is unclear how I would have been expected to proceed without transportation. This has occurred across multiple attempts: lack of rental availability and requests to leave my vehicle for extended periods without transportation have made it difficult or impossible to complete the recall. As a result, I have been placed in the position of continuing to operate a vehicle with a known safety defect under a “Do Not Drive” advisory due to the inability to access timely and practical repair. I am concerned that dealership-level processes are creating barriers that delay or prevent consumers from completing urgent safety recalls. As of today, I have left my car at this dealership for the recall repair, however the inconsistent communication and handling of this process have created uncertainty about whether the repair will be completed in a timely and reliable manner. Seeing reviews online, I'm not the only one who's had this issue and the GM is non responsive.
Window not rolling up properly, drivers side
This complaint concerns two separate incidents, both involving defective interior door handles. First, in 2023, the driver side driver door handle broke abruptly when the driver attempted to exit the vehicle. As a result, the driver, [XXX] , was trapped in the vehicle and required someone else to let him out from the outside. This was repaired privately at substantial cost to the owner. Then, the exact same thing happened to the passenger side front seat interior door handle in January 2025. The handle mechanism seems to be made of cheap plastic and seems to have broken, preventing the passenger from exiting the vehicle at all and leaving them effectively trapped in the front seat. This has been a major issue recently when transporting family members to the hospital, as time was lost when they tried to get out of the driver side passenger door and found that the door handle mechanism was inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This safety problem pertains to all vehicles sold in the U.S., not only my make and model. I was horrified to learn that the crash ratings are inaccurate for most women and all short people, because they were developed only for average sized men. It should be no surprise that when collisions occur, more women than men are seriously injured. More women than men are injured when air bags deploy. More women than men are injured by their shoulder belts. I am afraid to purchase a new car, because the crash ratings that I have relied on in the past are unreliable for me as a short woman. I am very disappointed that my own government, to which I pay taxes, has been so misleading to the public on important safety issues. Please develop and implement collision ratings for various height groups. In the meantime, please include notices with crash ratings that explain which height ranges the ratings are most accurate for.
The contact owns a 2004 Toyota Corolla Matrix. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact called the dealer to inquire about a recall for the air bag and was informed there were 2 previous air bag recalls that were repaired in the past. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The approximate failure mileage was 159,086.
I got in an accident with a car who ran a stop sign when I didn't have one. I was going approximately 15-20mph and my entire front end collided with their passenger side. My air bags did not go off at all.
I have been unable to have my dealer repair the recalls on this car despite repeated times calling up Toyota and dealing with Larry H Miller Toyota dealership. They refuse to give me a replacement car while they fix it and won't say how long it will take. I also discovered that there are no child seat anchors in the back. I was told this is unlawful given the date of this car's manufacture. I hope NHTSA will help force Toyota to fix these recalls and install car seat anchors and give em a replacement vehicle to drive to work and for children while they fix it.
A 205/55/R16 tire exploded when I was driving on the freeway at 9:15 am. I had driven less than 3 miles. The tire that exploded had less than 16,000 miles. I didn't run over an object or I would have also punctured my front tire too. At the time of the explosion I didn't know what happened, but heard a loud noise that I thought was from a car next to me. Once both cars moved ahead of me, I realized the loud noise was coming from under my car. I then was able to pull to the side of the freeway. Once I pulled over I saw the tire had exploded. I took photos of the tire and took both parts to the tire shop where my tires are under warranty. I had inspected my tires the prior Monday, two days prior and didn't see an issue with any of the tires. I've never had a tire blowout before. The tire shop threw the tire away even though I asked for a report of the incident to appropriate entities. The tire shop told me the tire was under inflated or that I hit a road hazard but couldn't prove that's what caused the explosion. Also the tire shop did not show me where a road hazard penetrated the tire. In the past if a tire had run over an object this tire shop would show me the object. I have 3 of the same tires on my car which I don't trust because my tire exploded without warning.
I have repaired all the safety recalls on my 2004 Toyota Corolla S. However, I just had another warning signal for the seatbelt/airbag today. Since this has been a recall previously, can I have the dealer look at the car and repair again? I wouldn't think the airbags/seatbelt warning would come back so fast after being repaired for the recall. Please advise. Thank you.
We received the enclosed NHTSA notice about a vehicle repair that is need for a recall. However we no longer own this vehicle. We sold the vehicle in 2018 or 2019 and transferred the pink slip to the new owner. We have no way to contact him and he is responsible for the vehicle now. So we are just notifying you that we cannot take any action on this.
Showing 12 of 506 complaints.