2020 Chrysler Pacifica

Open safety recalls, the components owners report failing most often, crash-test results and running costs for the 2020 Chrysler Pacifica — assembled from NHTSA and EPA records.

Park this vehicle away from buildings

NHTSA warns this vehicle can catch fire while parked and switched off (1 recall). Park outside and away from structures until it is repaired.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY26V362000

Recalls are issued per model. Confirm whether this specific car has already been repaired using its VIN — free, at any franchised dealer or on nhtsa.gov/recalls.

What owners report breaking

Top 8

The parts named most often across 162 owner complaintsfiled with NHTSA for this make, model and year — the closest free answer to “what is likely to go wrong?”

Electrical system2012%
2 fires
Steering1811%
1 crash · 1 injured
Engine159%
Electrical system,engine117%
Power train117%
Power train,electrical system74%
Unknown or other74%
Power train,electrical system,engine53%

Complaints are self-reported and skew toward problems people find alarming, so treat this as where to look, not a defect rate.

SourceNHTSA Complaintschecked Jul 22, 2026, 7:26 PM

Safety recalls

1 severe

NHTSA lists 5 recalls for this make/model/year. Recalls apply to the model, so some may already be fixed on this specific car — check with a dealer using the VIN.

Park outsideELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY04/06/2026

Issue: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

Risk: A vehicle fire increases the risk of injury.

Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

Campaign 26V362000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA10/09/2020

Issue: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Campaign 20V191000

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES17/01/2023

Issue: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Campaign 23V010000

AIR BAGS:SIDE/WINDOW:CURTAIN24/10/2024

Issue: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Risk: An air bag that does not deploy during a crash increases the risk of injury.

Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

Campaign 24V793000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:17/12/2025

Issue: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Campaign 25V876000

SourceNHTSA Recallschecked Jul 22, 2026, 7:26 PM

Owner complaints

162 filed

162

Complaints

Crashes

Fires

Injuries

ELECTRICAL SYSTEM,UNKNOWN OR OTHER07/05/2026

Intermittent power steering loss, when I turn van off and back on and go in reverse it stops sometimes.

ENGINE06/15/2026

Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and passengers in danger while vehicle was traveling at high speeds.

STEERING06/09/2026

Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will have to pay to have it towed to the dealership

ELECTRICAL SYSTEM06/03/2026

I purchased my 2020 Chrysler Pacifica in January 2020. By April 2021, I began experiencing ongoing issues that have never been fully resolved. In the six years I have owned this vehicle, I have gone through six batteries. The vehicle has stalled in the middle of the road and, at other times, has failed to start altogether. The vehicle also does some jolting randomly which can be very harsh to the passengers inside. I specifically purchased this vehicle because of its safety features, as I have young children. Unfortunately, these repeated failures have left me feeling unsafe and concerned about the reliability of the vehicle. Each time I have brought the Pacifica to the dealership, the battery has been replaced or recharged and I have been told the issue was fixed. However, within six months to a year, the same problem returns and the vehicle is back in the shop. The issue has occurred again, and I am at a loss as to what to do next. It is clear that there is an underlying problem that has not been properly diagnosed or repaired. After six years of recurring breakdowns and unsuccessful repair attempts, I have been unable to fully enjoy or rely on this vehicle. I am requesting that this matter be taken seriously and that a thorough investigation be conducted to permanently resolve this ongoing issue. Given the repeated repair history and the safety concerns involved, I believe this situation warrants immediate attention.

POWER TRAIN,WHEELS05/22/2026

On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: Components replaced by the dealer failed again prematurely; The loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and The subsequent failure created additional damage to the CV axle and related front-end components. This situation caused: Significant unexpected repair expenses: I had to spend a total of $1,932.71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona

ENGINE05/21/2026

car goes into park while driving

AIR BAGScrash05/16/2026

Driver side air bags did NOT deploy resulting in injury

ENGINE05/09/2026

I am writing to formally express my dissatisfaction with the handling of repairs on my Chrysler Pacifica and the significant financial and personal impact this situation has caused my family. The issue began when the engine suddenly stopped, leaving us stranded. The vehicle was first taken to an insurance-recommended shop that could not diagnose the issue, then transferred to Wischsnewsky Dodge in Baytown, TX. There, we were told the problem was the starter and fuse box. Based on their professional assessment, we approved costly repairs, which required financing. However, just one day after picking up the vehicle, it failed to start again. This not only showed a lack of proper diagnosis, but also placed my wife and children in an unsafe situation. We were also forced to cancel a prepaid family trip due to lack of transportation. The dealership retrieved the vehicle and promised a loaner, but none has been provided after more than two weeks. We have since incurred additional expenses for rentals and rideshare services. We are now being told the issue may be a head gasket failure—something that could have been identified earlier with a basic test and is reportedly a known issue with this model. The estimated cost to replace the engine per the dealership is $16,000. At this point, we have taken on debt for ineffective repairs and continue to face mounting costs without a clear resolution. I am requesting immediate assistance from Chrysler to address this situation and provide a fair outcome.

VISIBILITY/WIPER,BACK OVER PREVENTION05/06/2026

Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.

ENGINE05/04/2026

I have a 2020 Chrysler Pacifica. There was a recall last year and I brought it in to the dealership. At that time, I wasn't even sure what the recall was for. This year, about a month ago, I was driving (I take XXX to work everyday) and the display had a notice that said "Stop safely, the engine will turn off". I pulled over and turned the car off and turned it back on. The check engine light came back on but it drove fine. The check engine light eventually went off but the same thing happened again a few days later. I brought it into my mechanic who couldn't read the diagnostics. I brought it back into the dealership and they said I just needed a software upgrade so they did that. Unfortunately, the engine died again on the road. I shut the car off and turned it back on. I brought it back to the dealership and said the issue wasn't fixed. They haven't taken the issue seriously so I started searching and found this issue. It sounds like Chrysler is aware of the issue but I'm nervous even a new transmission won't fix the issue. In the meantime, I've had to rent a car as the dealership doesn't do loaners. This is a pretty big safety issue as now my car has shut down on the middle of the highway multiple times! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGScrash04/22/2026

Driver side airbags failed to deploy during total loss head on collision.

SEATScrash04/22/2026

Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it closed on them multiple times in one ride. A head on collision occurred a few miles down the road with my child in front seat. He was injured more than he should have ever been, due to needing to be moved from the rear of the van. Furious Chrysler did not take my previous complaints more seriously.

Showing 12 of 162 complaints.

SourceNHTSA Complaintschecked Jul 22, 2026, 7:26 PM

Crash-test ratings (NCAP)

Rated

OverallNot rated

Frontal crash5/5

Side crash5/5

RolloverNot rated

Electronic stability controlStandard

Forward collision warningNo

Lane departure warningNo

NHTSA frontal crash test

2 open NHTSA investigations into this model. Investigations come before recalls, so these are potential defects not yet covered by one.

Rated configuration: 2020 Chrysler Pacifica VAN AWD

SourceNHTSA NCAP Safety Ratingschecked Jul 22, 2026, 7:26 PM

Fuel economy & running cost

22 mpg

19mpg

City

22mpg

Combined

28mpg

Highway

Over 5 years this costs $3,250 more in fuel than an average new vehicle.

Fuel: Regular
Est. annual fuel cost: $2,850
CO₂ tailpipe: 401.0 g/mi

SourceEPA fueleconomy.govchecked Jul 22, 2026, 7:26 PM

Checking one specific Chrysler Pacifica?

Everything on this page applies to the model as a whole. Run its 17-character VIN to decode that exact car — its engine, trim, assembly plant and factory equipment — alongside these records. Free, no account.

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Other Chrysler Pacifica model years

Recalls and complaints are filed against a specific model year, so figures differ from one year to the next even within a single generation. See every Chrysler Pacifica year.

Park this vehicle away from buildings

🔧What owners report breaking

⚠️Safety recalls

💬Owner complaints

🛡️Crash-test ratings (NCAP)

⛽Fuel economy & running cost

Checking one specific Chrysler Pacifica?

Other Chrysler Pacifica model years

⛽Fuel economy & running cost

Park this vehicle away from buildings

⚠️Safety recalls

🛡️Crash-test ratings (NCAP)

🔧What owners report breaking

💬Owner complaints

What owners report breaking

Safety recalls

Owner complaints

Crash-test ratings (NCAP)

Fuel economy & running cost

Fuel economy & running cost

Safety recalls

Crash-test ratings (NCAP)

What owners report breaking

Owner complaints